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FTP not work

FTP not work, IP not have response.

I tested ping with online website and no have any response, total lost, 100% of packets sent has been lost

http://ping.eu/ping

FTP IP: ftp.epizy.com

The DDoS Attack continue?

Comments

  • edited July 2017

    Ping to most servers is blocked now as part of the measures to stop the DDoS attack. It will however not affect your ability to use FTP itself.

    What do you mean by "FTP not work, IP not have a response"? Can you try to login with FileZilla and paste the errors from the FTP server here?

  • edited July 2017

    Let's continue my answers here. (It's the same issue)

    I checked the traffic through a VPN and this seems to connect. I tried to contact my ISP but they did not seem to have enough technical information. Anyway, there seems to be a routing problem between the FTP server and my ISP.

    It's a trace without VPN:

    C:\Users\Lara>tracert 185.27.134.11                                                                                                                                                                                                       Rastreando a rota para 1113427185.ifastnet.org [185.27.134.11]                                                       com no máximo 30 saltos:                                                                                                                                                                                                                    1     1 ms     1 ms     1 ms  AcidHub [192.168.200.1]                                                                
    2    11 ms    12 ms    13 ms  10.11.0.1                                                                              
    3    13 ms    11 ms    12 ms  bd075050.virtua.com.br [189.7.80.80]                                                   
    4     *        *        *     Esgotado o tempo limite do pedido.                                                     
    5     *        *        *     Esgotado o tempo limite do pedido.                                                     
    6     *        *        *     Esgotado o tempo limite do pedido.                                                     
    7     *        *        *     Esgotado o tempo limite do pedido.
    

    and with VPN:

    C:\Users\Lara>tracert 185.27.134.11                                                                                                                                                                                                       Rastreando a rota para 1113427185.ifastnet.org [185.27.134.11]                                                       com no máximo 30 saltos:                                                                                                                                                                                                                    1   187 ms   189 ms   189 ms  10.8.0.1                                                                               
    2   191 ms   188 ms   201 ms  23.107.60.73                                                                           
    3   201 ms   190 ms   189 ms  te0-10-0-32.ccr41.lax04.atlas.cogentco.com [38.104.82.21]                              
    4   188 ms   384 ms   189 ms  be3271.ccr41.lax01.atlas.cogentco.com [154.54.42.101]                                  
    5   214 ms   204 ms   200 ms  be2931.ccr21.phx02.atlas.cogentco.com [154.54.44.85]                                   
    6   207 ms   209 ms   210 ms  be2929.ccr21.elp01.atlas.cogentco.com [154.54.42.66]                                   
    7   221 ms   223 ms   222 ms  be3047.ccr22.den01.atlas.cogentco.com [154.54.1.126]                                   
    8   234 ms   233 ms   233 ms  be3036.ccr22.mci01.atlas.cogentco.com [154.54.31.90]                                   
    9   245 ms   246 ms   245 ms  be2832.ccr42.ord01.atlas.cogentco.com [154.54.44.170]                                 
    10   256 ms   253 ms   253 ms  be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]                                  
    11   260 ms   258 ms   269 ms  be2994.ccr22.yyz02.atlas.cogentco.com [154.54.31.234]                                 
    12   268 ms   266 ms   268 ms  be3260.ccr22.ymq01.atlas.cogentco.com [154.54.42.90]                                  
    13   336 ms   486 ms   417 ms  be3043.ccr22.lpl01.atlas.cogentco.com [154.54.44.165]                                 
    14   482 ms   436 ms   425 ms  be2191.ccr21.man01.atlas.cogentco.com [130.117.49.50]                                 
    15   457 ms   337 ms   337 ms  be2826.rcr21.man02.atlas.cogentco.com [154.54.59.10]                                  
    16   336 ms   339 ms   347 ms  149.6.11.22                                                                          
    17   341 ms   341 ms   343 ms  v504.cr-4.rel.ncl.wildcard.net.uk [31.22.6.25]                                       
    18   341 ms   349 ms   339 ms  cust.te3-1.cr-4.rel.ncl.wildcard.net.uk [31.22.6.126]                                 19     *        *        *     Esgotado o tempo limite do pedido.                                                    
    20     *        *        *     Esgotado o tempo limite do pedido.                                                    
    21     *        *        *     Esgotado o tempo limite do pedido.                                                    
    22     *        *        *     Esgotado o tempo limite do pedido.
    
  • Thank you @ShyPixie for including the traceroute, it tells a lot about the issue (I did take the liberty to format the message though, the line endings were missing from the pasted text it seems).

    The traceroute with the VPN is what the traceroute should look like: a few steps inside the network of the internet provider, then a number of hops through an intermediate network (cogentco.com in this case) after which it ends up at the network of Wildcard, who own the datacenter where we host your websites. It fails after that because we block further traceroutes within our network, but these results show that you can reach our network.

    The traceroute without the VPN shows that the connection hits your internet provider, but is completely blocked afterwards. That's very clear proof that your internet provider is blocking the connection. Whether that's a technical error or on purpose I can't tell from here.

    I would highly recommend to send these traceroutes to your internet provider as well, because it clearly tells them what's going on and that it's something they should fix.

This discussion has been closed.