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Can't Log Into FTP / Can't find home directory

Hi,

My hosting was working a few hours ago but now I can't access anything in the file manager and cannot login to FTP. I have changed the password for my FTP several times and have read through the FAQ of what to do when you have this issue but nothing has worked. My accounts status is active and I can't think of anything else that could be causing this issue.

Any help will be appreciated,

Thanks.

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