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Unable to connect to the hosting account.

Nemerofsky
Nemerofsky

After logging into my account, and click on File Manager I get the error Unable to connect to the hosting account. If I type the web address of one my files it will run, but since I cannot go into the file manager area, I cannot edit the files. This situation began late last night. I also cannot click on the Control Panel, I get the following error

We are unable to log you in with the information you provided. Please check your username and password and try again 1

Thank you in advance

Comments

  • Admin
    Admin

    If you can't login to the control panel from the client area, you need to update your hosting account password. That should solve the file manager issues as well.

  • Nemerofsky
    Nemerofsky

    Thanks you so much. That seemed to fix the problem. But why did it happen in the first place?

  • Admin
    Admin
    edited December 6

    @Nemerofsky said:
    Thanks you so much. That seemed to fix the problem. But why did it happen in the first place?

    Did you use the password reset functionality of the control panel by any chance? The control panel passwords are synced from the client area to the control panel, but not the other way around, so you should never change your hosting account password outside the client area.

  • Nemerofsky
    Nemerofsky

    I did, because it said it did not recognize my password and asked me to reset it. Hopefully, I will have no more issues. By the way, I must compliment you on your quick responses especially for offering a free service. One last issue that I noticed, sometimes when I go into the database directly to either modify the structure of a table or insert items directly, only a portion of the table is displayed and I sometimes have to exit and reenter the sqldatabse several times before I can see all of the functions. Do you have any solutions or any reasons why this may happen?

  • masterjude
    masterjude
    1. Hi Admin, I have set up my WordPress website and added things there. But when i type http://www.mydomain.com, it takes me to infinityfree website with is detail:

    Let’s Make Something Awesome
    Your account is all set up, it’s time to build your website!
    Not sure where to start? Here are some suggestion:

    Quickly build a beautiful website with the site builder.
    Install a script or CMS with Softaculous.
    Upload your website with FTP or a file manager.
    Join the free hosting community.
    But i have built the website already by installing WordPress and published a page already
    what do i do now sir.
    Best Regards

  • masterjude
    masterjude

    Thank you admin. i have gone through the article and followed the procedure. the installation of Softaculous was done correctly and a welcome webpage showed when url was clicked on. But i went to browser and typed www."mydomain"."ext". it still took me to your website giving the same message i encountered before:
    Let’s Make Something Awesome
    Your account is all set up, it’s time to build your website!
    Not sure where to start? Here are some suggestion:

    Quickly build a beautiful website with the site builder.
    Install a script or CMS with Softaculous.
    Upload your website with FTP or a file manager.
    Join the free hosting community.
    What could have happened? is there any other way to publish it live apart from that? please help
    Thank you

  • Admin
    Admin

    @masterjude said:
    Thank you admin. i have gone through the article and followed the procedure. the installation of Softaculous was done correctly and a welcome webpage showed when url was clicked on. But i went to browser and typed www."mydomain"."ext". it still took me to your website giving the same message i encountered before:
    Let’s Make Something Awesome
    Your account is all set up, it’s time to build your website!
    Not sure where to start? Here are some suggestion:

    Quickly build a beautiful website with the site builder.
    Install a script or CMS with Softaculous.
    Upload your website with FTP or a file manager.
    Join the free hosting community.
    What could have happened? is there any other way to publish it live apart from that? please help
    Thank you

    Can you please open the site from the site builder and look carefully at the URL in the address bar. What is the URL you see?

  • masterjude
    masterjude

    Thank you Admin. But i used Softaculous to install WordPress not Site builder. in that case where should i see the URL.
    thank you

  • Admin
    Admin
    edited December 13

    @masterjude said:
    Thank you Admin. But i used Softaculous to install WordPress not Site builder. in that case where should i see the URL.
    thank you

    Sorry, I made a mistake, that should have been Softaculous.

    You can view your installed scripts by going to Softaculous, then clicking the blue tile saying Installations. That should list your installed script and the URL to which it was installed. Please make sure the URL says something like "http://[your domain]" with nothing after the [your domain] part.

    If there is something after the your domain part, then you're dealing with the exact issue the aforementioned article was written for: you installed your script to the wrong URL.

  • masterjude
    masterjude

    Thank you admin. i found that url has /wp after it. i deleted and installed new wordpress. this time there is nothing after URL. but when clicked on, it takes me to same forum page. following the path, it indicates that files are saved in htdocs

  • Admin
    Admin

    @masterjude said:
    Thank you admin. i found that url has /wp after it. i deleted and installed new wordpress. this time there is nothing after URL. but when clicked on, it takes me to same forum page. following the path, it indicates that files are saved in htdocs

    What forum page do you mean?

  • masterjude
    masterjude

    here is the page that always comes out directing me to community page each time i typed in my website url.

    "Let's Make Something Awesome
    Your account is all set up, it's time to build your website!
    Not sure where to start? Here are some suggestion:

    Quickly build a beautiful website with the site builder.
    Install a script or CMS with Softaculous.
    Upload your website with FTP or a file manager.
    Join the free hosting community."

    Proudly powered by
    InfinityFree

  • Admin
    Admin

    @masterjude said:
    here is the page that always comes out directing me to community page each time i typed in my website url.

    That's not a community page and that's not a redirect. When an account is created, that page is uploaded to it to show the site works. After that, it's up to you to install your actual website.

    Your site http://warriorstore.ml/ seems to be working fine, and http://chinaproductmarkets.com/ does not seem to have any software installed on it.

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