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Unable to connect to the hosting account.

After logging into my account, and click on File Manager I get the error Unable to connect to the hosting account. If I type the web address of one my files it will run, but since I cannot go into the file manager area, I cannot edit the files. This situation began late last night. I also cannot click on the Control Panel, I get the following error

We are unable to log you in with the information you provided. Please check your username and password and try again 1

Thank you in advance

Comments

  • If you can't login to the control panel from the client area, you need to update your hosting account password. That should solve the file manager issues as well.

  • Thanks you so much. That seemed to fix the problem. But why did it happen in the first place?

  • edited December 2017

    @Nemerofsky said:
    Thanks you so much. That seemed to fix the problem. But why did it happen in the first place?

    Did you use the password reset functionality of the control panel by any chance? The control panel passwords are synced from the client area to the control panel, but not the other way around, so you should never change your hosting account password outside the client area.

  • I did, because it said it did not recognize my password and asked me to reset it. Hopefully, I will have no more issues. By the way, I must compliment you on your quick responses especially for offering a free service. One last issue that I noticed, sometimes when I go into the database directly to either modify the structure of a table or insert items directly, only a portion of the table is displayed and I sometimes have to exit and reenter the sqldatabse several times before I can see all of the functions. Do you have any solutions or any reasons why this may happen?

    1. Hi Admin, I have set up my WordPress website and added things there. But when i type http://www.mydomain.com, it takes me to infinityfree website with is detail:

    Let’s Make Something Awesome
    Your account is all set up, it’s time to build your website!
    Not sure where to start? Here are some suggestion:

    Quickly build a beautiful website with the site builder.
    Install a script or CMS with Softaculous.
    Upload your website with FTP or a file manager.
    Join the free hosting community.
    But i have built the website already by installing WordPress and published a page already
    what do i do now sir.
    Best Regards

  • Thank you admin. i have gone through the article and followed the procedure. the installation of Softaculous was done correctly and a welcome webpage showed when url was clicked on. But i went to browser and typed www."mydomain"."ext". it still took me to your website giving the same message i encountered before:
    Let’s Make Something Awesome
    Your account is all set up, it’s time to build your website!
    Not sure where to start? Here are some suggestion:

    Quickly build a beautiful website with the site builder.
    Install a script or CMS with Softaculous.
    Upload your website with FTP or a file manager.
    Join the free hosting community.
    What could have happened? is there any other way to publish it live apart from that? please help
    Thank you

  • @masterjude said:
    Thank you admin. i have gone through the article and followed the procedure. the installation of Softaculous was done correctly and a welcome webpage showed when url was clicked on. But i went to browser and typed www."mydomain"."ext". it still took me to your website giving the same message i encountered before:
    Let’s Make Something Awesome
    Your account is all set up, it’s time to build your website!
    Not sure where to start? Here are some suggestion:

    Quickly build a beautiful website with the site builder.
    Install a script or CMS with Softaculous.
    Upload your website with FTP or a file manager.
    Join the free hosting community.
    What could have happened? is there any other way to publish it live apart from that? please help
    Thank you

    Can you please open the site from the site builder and look carefully at the URL in the address bar. What is the URL you see?

  • Thank you Admin. But i used Softaculous to install WordPress not Site builder. in that case where should i see the URL.
    thank you

  • edited December 2017

    @masterjude said:
    Thank you Admin. But i used Softaculous to install WordPress not Site builder. in that case where should i see the URL.
    thank you

    Sorry, I made a mistake, that should have been Softaculous.

    You can view your installed scripts by going to Softaculous, then clicking the blue tile saying Installations. That should list your installed script and the URL to which it was installed. Please make sure the URL says something like "http://[your domain]" with nothing after the [your domain] part.

    If there is something after the your domain part, then you're dealing with the exact issue the aforementioned article was written for: you installed your script to the wrong URL.

  • Thank you admin. i found that url has /wp after it. i deleted and installed new wordpress. this time there is nothing after URL. but when clicked on, it takes me to same forum page. following the path, it indicates that files are saved in htdocs

  • @masterjude said:
    Thank you admin. i found that url has /wp after it. i deleted and installed new wordpress. this time there is nothing after URL. but when clicked on, it takes me to same forum page. following the path, it indicates that files are saved in htdocs

    What forum page do you mean?

  • here is the page that always comes out directing me to community page each time i typed in my website url.

    "Let's Make Something Awesome
    Your account is all set up, it's time to build your website!
    Not sure where to start? Here are some suggestion:

    Quickly build a beautiful website with the site builder.
    Install a script or CMS with Softaculous.
    Upload your website with FTP or a file manager.
    Join the free hosting community."

    Proudly powered by
    InfinityFree

  • @masterjude said:
    here is the page that always comes out directing me to community page each time i typed in my website url.

    That's not a community page and that's not a redirect. When an account is created, that page is uploaded to it to show the site works. After that, it's up to you to install your actual website.

    Your site http://warriorstore.ml/ seems to be working fine, and http://chinaproductmarkets.com/ does not seem to have any software installed on it.

  • I am having trouble with collecting the email information. Do you have any suggestions that could help me with this issue?

  • @Admin said:

    @masterjude said:
    here is the page that always comes out directing me to community page each time i typed in my website url.

    That's not a community page and that's not a redirect. When an account is created, that page is uploaded to it to show the site works. After that, it's up to you to install your actual website.

    Your site http://warriorstore.ml/ seems to be working fine, and http://chinaproductmarkets.com/ does not seem to have any software installed on it.

    Thank you.
    i have install WordPress through Softaculous, please how can i upload the website using filezilla? i don't know. should i first copy the files from WordPress admin and then upload it through ftp into infinityfree htdocs?

    thank you for your help

  • @masterjude said:

    @Admin said:

    @masterjude said:
    here is the page that always comes out directing me to community page each time i typed in my website url.

    That's not a community page and that's not a redirect. When an account is created, that page is uploaded to it to show the site works. After that, it's up to you to install your actual website.

    Your site http://warriorstore.ml/ seems to be working fine, and http://chinaproductmarkets.com/ does not seem to have any software installed on it.

    Thank you.
    i have install WordPress through Softaculous, please how can i upload the website using filezilla? i don't know. should i first copy the files from WordPress admin and then upload it through ftp into infinityfree htdocs?

    thank you for your help

    Yes, place it inside htdocs

  • @PlanetGamingGG said:

    @masterjude said:

    @Admin said:

    @masterjude said:
    here is the page that always comes out directing me to community page each time i typed in my website url.

    That's not a community page and that's not a redirect. When an account is created, that page is uploaded to it to show the site works. After that, it's up to you to install your actual website.

    Your site http://warriorstore.ml/ seems to be working fine, and http://chinaproductmarkets.com/ does not seem to have any software installed on it.

    Thank you.
    i have install WordPress through Softaculous, please how can i upload the website using filezilla? i don't know. should i first copy the files from WordPress admin and then upload it through ftp into infinityfree htdocs?

    thank you for your help

    Yes, place it inside htdocs

    please can you help me with the process of placing of placing the files into the htdocs. I am new using infinityfree. thank you

  • @masterjude said:

    @PlanetGamingGG said:

    @masterjude said:

    @Admin said:

    @masterjude said:
    here is the page that always comes out directing me to community page each time i typed in my website url.

    That's not a community page and that's not a redirect. When an account is created, that page is uploaded to it to show the site works. After that, it's up to you to install your actual website.

    Your site http://warriorstore.ml/ seems to be working fine, and http://chinaproductmarkets.com/ does not seem to have any software installed on it.

    Thank you.
    i have install WordPress through Softaculous, please how can i upload the website using filezilla? i don't know. should i first copy the files from WordPress admin and then upload it through ftp into infinityfree htdocs?

    thank you for your help

    Yes, place it inside htdocs

    please can you help me with the process of placing of placing the files into the htdocs. I am new using infinityfree. thank you

    May I know what files do you wnted to copy?

    If it's just a regular website, then just open FileZilla > Connect to the FTP Server > find 'htdocs' folder and place the file there.
    htdocs is like public_html.

  • Thank you PlannetGamingGG,

    I installed WordPress using softaculous. the files are right inside the htdocs. everything is okay as i saw it in the panel. but each time i try to type the website url in the browser or even from my android phone, it kept saying that my website is okay, it is time to upload files to it which i have done correctly. visit http://warriorstore.ml. Now, there is this inaccessible file i also saw in the htdocs folder which states: "files for your website should be uploaded here! FILES FOR YOUR WEBSITE SHOULD BE UPLOADED HERE! File" but if i click on it, it will ask me to download it/save it and if i click on edit beside it, it brings out area for normal type area which is blank. i don't know what else to do at this stage.

  • This is the message from my website url:

    Let's Make Something Awesome
    Your account is all set up, it's time to build your website!
    Not sure where to start? Here are some suggestion:

    Quickly build a beautiful website with the site builder.
    Install a script or CMS with Softaculous.
    Upload your website with FTP or a file manager.
    Join the free hosting community.

    **But my CMS-Wordpress is my website, what is it i have to upload again? i do not need to upload anything to htdocs hence the installation of CMS was done right into the htdocs. **
    i always log into wordpress dashboard to make changes to how i want my website to look like.
    please permit me to express my view like this. i used to use WordPress a little but i am new to infintyfree

  • @masterjude said:
    Thank you PlannetGamingGG,

    I installed WordPress using softaculous. the files are right inside the htdocs. everything is okay as i saw it in the panel. but each time i try to type the website url in the browser or even from my android phone, it kept saying that my website is okay, it is time to upload files to it which i have done correctly. visit http://warriorstore.ml. Now, there is this inaccessible file i also saw in the htdocs folder which states: "files for your website should be uploaded here! FILES FOR YOUR WEBSITE SHOULD BE UPLOADED HERE! File" but if i click on it, it will ask me to download it/save it and if i click on edit beside it, it brings out area for normal type area which is blank. i don't know what else to do at this stage.

    Your site is working fine on my end and That file "FILES FOR YOUR WEBSITE SHOULD BE UPLOADED HERE!" was just an INFO, it's not the upload button

    @masterjude said:
    This is the message from my website url:

    Let's Make Something Awesome
    Your account is all set up, it's time to build your website!
    Not sure where to start? Here are some suggestion:

    Quickly build a beautiful website with the site builder.
    Install a script or CMS with Softaculous.
    Upload your website with FTP or a file manager.
    Join the free hosting community.

    **But my CMS-Wordpress is my website, what is it i have to upload again? i do not need to upload anything to htdocs hence the installation of CMS was done right into the htdocs. **
    i always log into wordpress dashboard to make changes to how i want my website to look like.
    please permit me to express my view like this. i used to use WordPress a little but i am new to infintyfree

    Your site is working fine from my end

  • Please what could be the problem from my end? Do you have any idea?

  • @masterjude said:
    Please what could be the problem from my end? Do you have any idea?

    Cache is my suspect now...
    Try clearing your cache.

  • Btw, this is how your site looks from my end :

  • @PlanetGamingGG said:
    Btw, this is how your site looks from my end :

    thank you very much planetGamingGG
    It Worked!
    It was the cache that caused it.
    Thank you once again for your time and effort.

  • @masterjude said:

    @PlanetGamingGG said:
    Btw, this is how your site looks from my end :

    thank you very much planetGamingGG
    It Worked!
    It was the cache that caused it.
    Thank you once again for your time and effort.

    Glad I can help.

    By the way, is that an Online store you're making?
    I can help if you want, just looking for something to do.

  • Opps, Nevermind the "I can help if you want, just looking for something to do.".
    I just got another project to work on, mybe will take a month to finish.

This discussion has been closed.