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Admin

I'm the owner of InfinityFree. Welcome to my profile! Just to let you know: the comment form below is NOT for support requests. If you would like to get help, we have a wonderful forum full of people who are happy to help you.

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  • I'm sorry, but the open_basedir setting is configured on purpose to allow your website to only access it's own directory, not the directories of other websites on your account. There is no way to change that. If either OpenCart or Softaculous doe…
  • Yes, email has been very unreliable for a while now. It's a known issue: https://forum.infinityfree.net/discussion/4784/email-account-webmail-forwarders-issues
  • @UnknownLolz said: As far as what I have understand about the error it means the you have reached the limit for the "Max question" (what is this?) quota. "max questions" is essentially the number of MySQL database queries you have execute…
  • Please keep in mind everyone that we provide a free website hosting service. Our specialty is website hosting, not email hosting. And we provide it for free, so we cannot provide enterprise level SLAs or even consumer protection for that matter, as …
  • Based on the message, I suspect you're trying to connect to the MySQL server using the hostname localhost. However, you cannot use that hostname here. Please check your control panel for the correct database hostname.
  • Please make sure your htdocs directory contains an index file. There should be a file called index.html or index.php (all lowercase!). If you name the file anything else, it will not be recognized as the main page of the directory.
  • You could set up your website on a free subdomain first and park your domain name on it later. Or you could change your computer's hosts file to be able to route your domain name to our servers before the rest of the world can see it (just search th…
  • Backslashes in file names are not permitted. Please keep in mind that our servers (like almost all web hosting servers) use Linux, not Windows, so directories are indicated by forward slashes, not backslashes.
  • You could try to set it with an ErrorDocument line in your .htaccess file (as we use both nginx and Apache so you have the benefits of both). However, that only works if your website is generating the 503 error, if the error is caused by a system is…
  • The issue is that your OpenCart installation tries to load files from outside web accessible directories, but our server configuration prevents this. You could try to remove this installation and reinstall it with the data directory within the ht…
  • Uploading a 125 MB file on free hosting hosting is not going to work, with or without Cloudflare (which, according to their own website enforce a 100 MB upload limit). For starters, our servers enforce and upload limit of 10 MB. And even if you s…
  • @PaulNewman said: @Admin said: Yes, the email system is in a quite sorry state right now. We know it, iFastNet knows it, but we need to wait for them to fix it. And from what I've been told, fixing the email system is going to be co…
  • * iFastNet, like almost all hosting providers, has a process limit as well. But the limit is more generous that what you get with free hosting. * Hard to say, there are many reasons why you'd see a 502 error. But the account limits are more generou…
  • Sure, many applications come with search functions built in, we don't have any restrictions on that. When writing it yourself, please just make sure that the database queries you use are efficient, otherwise you risk overloading the database.
  • I'm sorry, but you have to wait for 24 hours for the account to be reactivated before you can make changes to it. Also, I'm not sure why you need to unpark the domain name in the first place. If you want to host it on another account or another h…
  • @DhananjayS said: got solution... What turned out to be the issue? There are many people who have similar issues, but so far nobody here was able to reproduce the issue, let alone fix it.
  • @ThePiguy said: Is softaculous going to be updated It's super out of date. I'm sorry, but what do you mean by outdated? We run Softaculous 5.1.2, which is the latest version as far as I can tell.
  • Err, what issue? Can you please describe a bit more than posting three words and a screenshot?
  • Yes, the email system is in a quite sorry state right now. We know it, iFastNet knows it, but we need to wait for them to fix it. And from what I've been told, fixing the email system is going to be complicated, so please be patient as it can still …
  • Is that error visible on the entire domain or just specific pages? Because if it's on the entire domain, it could be that the corresponding htdocs folder is deleted. Also, I would like to remind you that file sharing sites are not allowed on our …
  • @download said: The reason why I didn't want to store cache because when users go back from one page to another page they see the same website with old version means if I do some changes then that changes are not visible to them. Until they clear…
  • I think the issue is with using relative URLs. If you use a relative URL without a slash in front (like css/main.css), the URL will be resolved relative to the directory of the current page. So your browser is likely trying to load http://www.yoga-k…
  • @Streetwulf said: InfinityFree if you dont provide support for freehosting, why the hell do you offer Free Services. you are destroying people hard work with your negligence & greedy. this is not good, if you so greedy you only help paid memb…
  • I just tried to connect to FTP from phpStorm as well, and it didn't work right away for me either. However, from the Deployment config menu, you can go to Advanced Options and enable Passive Mode there. With Passive Mode enabled, I was able to co…
  • If you want to reinstall WordPress, please make sure you use either an empty database (recommended), or make sure a different WP prefix is used. Installing WordPress twice with the same database tables is not going to work.
  • I checked your "php script", and this is what I saw: I don't know what language you usually write in, or what software you used to write that file, but it seems like some additional, unknown characters made it's way into your code. And since …
  • Please note that it can take up to 15 minutes for password changes to take effect. Occasionally, the password change doesn't go through all systems properly, and you end up with a bad database password. If so, resetting the password should probably …
  • If the accounts are deactivated, you'll find them in your client area, along with a button to reactivate them. If the accounts are not there anymore, that means the accounts have already been fully deleted, so they cannot be reactivated anymore.
  • @trworld said: @Admin Can you help me please ? I read the post in Knowledge Base page. But in my web site there arent many plugin First of all, your website is working fine from here, so I don't know what the problem is. Second, it …
  • @download said: I just want to collect pdf files from my users, are they going to allow me for this? Not really. Especially if "your users" are literally anyone on the internet who knows the URL. Because that's what you currently have pre…