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Admin

To everyone looking to post here, please remember that this is NOT a support ticket form. * For general support questions, create a forum topic. * For suspended accounts, check your client area for instructions. * For other questions, send an email to hello@infinityfree.net support requests sent by email will be denied.

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  • @Bluerose23456 said: We have around 60 Site.pro websites on your platform. It is near impossible to migrate these many sites in less than a week. We are ready to pay a premium to keep our sites on infinity free. Please release a premium version of…
  • First of all, please don't submit the same question twice. If you forgot to include some information, please add a comment to the original topic rather than creating a new one. Regarding your question, it looks like there is an issue with the SSL …
  • PHP mail is heavily restricted on free hosting, so even with a good example (which there are tens of thousands of all over the internet) you may not be able to send email. You can read more about it here: https://infinityfree.net/support/php-mail/
    in Mail System ! Comment by Admin July 18
  • @ananda said: @Admin said: When exactly do you see this error? If you quit FileZilla, then open it and connect to your account. Then immediately after the file listing appears, navigate to the directory you want to t…
  • Please see this article: https://infinityfree.net/support/common-mysql-errors/ . There is a section about "No such file or directory" in it. Next time, please check the knowledge base first before posting, as many questions are already answered th…
  • Please stop using SitePro, we don't support it anymore.
  • I'd love to check this issue for you, but you have not given any information on what you're trying to do, or what the system already says is in use.
  • @Dking293 said: @Admin said: A good place to start, as always, is the knowledge base. This article describes what an Entry Process is and what you can do to reduce your usage: https://infinityfree.net/support/entry-process-limit/ But…
  • The email accounts have a limit of 10 MB of disk space each. There is a limit to the number of emails you can send, but the exact limits are confidential. All I can say is that it's high enough for regular email sending, but don't try to use it for b…
  • @datejer said: But i need to edit a file not access a database. Is there any other way we could get Yes, start using a database to store data.
  • @datejer said: Oh... Well then is it possible to somehow have a file that shares both websites? The first one only stores the file and adds a new line to it, and the second needs to read it and edit it. If both domains are on the same host…
  • @AngelMk said: Thnx for the reply admin. Any chance to get back that account? Sorry, account deletion is permanent. After an account is suspended for inactivity, you still get a few days to reactivate it. If you don't reactivate it, it wil…
  • I tried to follow along to see if I could make out what the problem is, but I still have no idea what you're exactly trying to do and where you get stuck. Can you please clearly list the steps you follow to see this problem?
  • It looks like you were kicked out of SitePro by the tool which should check whether you still have active SitePro websites. I'm not sure why you were kicked out because you still have an active SitePro website, but I have re-enabled your access to th…
  • I'm not sure, but it sounds like that should never have been possible to being with. This security system should prevent automatic data transfer between websites impossible. It could be possible there was a bug before where this was possible, but it …
  • In this example, is "example.com" a domain name you own and "cms.example.com" a subdomain of that domain you own? If so, you will want to add "example.com" as an addon domain to your account. After you've set that up, you can add "cms.example.com"…
  • I checked your account history and it looks like it was deactivated for inactivity on the 17th of June and fully deleted on the 24th of June. So yes, your suspicion about the deleting is correct.
  • Sure, just install the Composer dependencies on your own computer and upload the generated vendor folder to your account. Shell access is not possible on free hosting, so you cannot execute the Composer commands on your hosting account.
  • Did you check the knowledge base before posting? Many common questions and issues, including this one, are answered there. https://infinityfree.net/support/common-mysql-errors/
  • @clSlav said: It's working.. Now i have a problem " Website is temporary unavailable Contact hosting administrator to activate this website." Web clbells.ga You are the administrator of the website, so contact yourself! I don't…
  • Which website builder are you referring to?
  • Just to clarify a few points: * You can install an SSL certificate on free hosting. Any non-wildcard certificate issued by a recognized certificate authority for your domain can be installed here. * You cannot install a CSR and you don't have t…
  • Your domain looks like it has been configured correctly. Please have patience while the domain propgates https://infinityfree.net/support/why-doesnt-my-domain-work/
  • @OxyDac said: some time ago was a very good section in the true client area (somewhere where ftp data is - tabs menu) and it was much clearer and more beautiful to look at those logs I don't know why admin has changed it/hid It wa…
  • A phishing script was found on your account. We do not reactivate or provide access to any phishing website, ever, under any circumstances. Phishing is a serious crime which we have a strict zero tolerance policy for. And "a friend uploaded it" is…
    in Reactivation Comment by Admin July 13
  • A good place to start, as always, is the knowledge base. This article describes what an Entry Process is and what you can do to reduce your usage: https://infinityfree.net/support/entry-process-limit/ But, as with every resource limit, number of visi…
  • If you don't want to wait for the 24 hours, please upgrade your account to increase your resource limits. iFastNet can migrate your website for you even if the account is suspended. If if you do have the patience to wait for 24 hours, you still might…
  • API access to most social networks is blocked due to abuse (spam bots and the like). So if you have problems connecting to Twitter, that's most likely the problem.