There appears to be a problem with all websites hosted on hosting volumes vol9_1 and vol9_2. The websites on these volumes are unreachable, and FTP (and, by extension, the file managers) are not available for these websites either.
What are the symptoms?
- FTP shows:
421 Home directory not available - aborting
- Website shows page saying:
404! We couldn't find that page.
- MonstaFTP shows:
Error! FTP authentication failed
- Online File Manager shows:
Unable to login to FTP server 18.104.22.168 with username epiz_XXXXXXXX.
How do I know my account is affected?
You can see your Hosting Volume through your control panel.
- Login to the client area at https://app.infinityfree.net and click your account in the Accounts list.
- Click the Control Panel button.
- Check the Account Details panel in the sidebar on the right.
- Check the Hosting Volume row in that table.
Currently, the only affected volumes are vol9_1 and vol9_2. If the Hosting Volume field says anything other than either of those values, it means something else is going on. If so, please submit a new topic to the Hosting Support category (and fill in the topic template so we can help you effectively).
What caused this issue?
The servers running these websites and IP addresses got corrupted and needs to be rebuild. iFastNet staff is currently working to do so. When the server is rebuilt, your website data will be moved back to it, so no serious data loss is expected.
When will this issue be resolved?
I will update this section when I have received this information from iFastNet. According to iFastNet, this issue should be resolved later today.
EDIT: It looks like both everything has come back up since around 13:50 UTC today. That means the issue is resolved for now.