550 Can't create directory: Disk quota exceeded

[Posidonia]

Username (e.g. epiz_XXX) or Website URL

www.posidonia.ga

(please specify the website or account you are asking about)

Error Message

550 Can’t create directory: Disk quota exceeded

Other Information

We were trying to update wordpress and using Filezilla we were uploading the files, but we get this “550 Can’t create directory: Disk quota exceeded” error.

I’ve read this answer from you:

Blockquote
Your disk usage was restricted because file/media storage/sharing activity was detected on your account. Because of this, a disk usage quota was installed on your account. Please remove any file/media storing/sharing content from your account and don’t upload more content like that. That way, you’ll create space which you can use to upload normal website content.

But we do NOT have any “file/media storage/sharing activity” on our www.posidonia.ga
So we don’t understand why cannot update wordpress

[Greenreader9]

You also have an HTTP 500 error. You may want to fix that first.

Http error 500

When trying to access your website, you may see a page which returns the status code “500”. In Google Chrome, you’ll see a page with the error code HTTP ERROR 500. There are typically two reasons which can cause this error: The PHP code has crashed. The .htaccess file contains invalid rules. Here are some things you can try to debug and fix this. Fixing crashing PHP code A HTTP ERROR 500 simply tells you that the PHP code has crashed, but gives no information as to why it has crashed. Gett…

[Posidonia]

that error is there because I deleted old wordpress directory in order to upload the updated one.
but I cannot upload since the [550 Can’t create directory: Disk quota exceeded] error

[Posidonia]

More over our inodes are not over 30.000:

[KangJL]

You need to reduce storage to below 5GB as your account is capped

[Posidonia]

I understand, but how could I safely remove files from Wordpress installation if I cannot use it since “550 Can’t create directory: Disk quota exceeded” ???

[Posidonia]

I could remove exceeding content from Wordpress articles only if I can use it!

[Posidonia]

Maybe I found a solution, I have to remove a backup folder that is quite big. Then I’ll check if the disk quota will fall back down 5Gb

[jaikrishna.t]

It will take some time to sync in the vPanel, after removing the backup file.

[Posidonia]

btw KangJL where is written the 5GB limit for my account? Thanks.

[Posidonia]

@jaikrishna.t Thanks, I understand that, hopefully tomorrow I’ll try again.

[jaikrishna.t]

It will be there.in the sidebar of vPanel.

[Posidonia]

What? The Limit? I don’t see it.
I read “unlimited”

[jaikrishna.t]

I cannot understand the language used in your vPanel, perhaps show a pic of the English version?

[Posidonia]

Google translate?

[jaikrishna.t]

Change the language while logging in

[Greenreader9]

Or you can just manually translate one word. It says “Unlimited”. No need to translate it.

[KangJL]

@Posidonia

5GB limit for

See this thread

Uploaded files have a size of 0 bytes

Username (e.g. epiz_XXX) or Website URL hjwaaier.rf.gd Locally, my website works fine. It is a static site, nothing fancy, but a lots of pictures 7 GB. Problem: after upload, all 750 HTML files have a size of 0 bytes. The file names are there, but without content. Error Message NO error messages appear, just the file size is stated as 0 Other Information => Tried waiting a few days, makes no difference. => Tried several FTP-programs to upload, makes no difference. => I opened one of my htm…

especially this

Uploaded files have a size of 0 bytes

That’s correct. We don’t inform people of automated decisions made by the abuse detection systems, because this can be used to study the inner workings of the system and be used to try to circumvent it. No, once the cap is applied, it’s permanent. You need to reduce your disk usage below 5 GB, because you cannot upload anything past that limit.

[Posidonia]

Solved!
After removing many useless old backups now my quota is small and I succeeded in updating Wordpress.
Thanks.

[Greenreader9]

Nice. This topic that Admin replied to explains a bit more:

https://forum.infinityfree.com/t/ftp-error-disk-quota-exceeded/50996/13