I already sended a support ticket 1 week ago (ticket 845678 -https://imgur.com/2MgyP4r-), and i don’t get response of any type. I need my website again working. This is the 2nd time that my website is suspended for “Abuse”. My website dont generate huge traffic, or huge use. I don’t use them for any type of illegal or harmful content. My website with database is less than 50mb in total. I don’t know why suspend account’s without any response in support.
In fact, I had and have some json files with the word “Chan”, and I have notified about this, because my website uses Chan word, not for “Chan Links”, otherwise, for TWITCH emotes. I got unbanned after justifying this.
Well, someone with a higher pay grade than me will have to answer. I guess the automated system that looks for these abuses is imperfect, and you are again being caught up in its automated web of capture. Whether or not the free servers can except your filenames from future automated bans remains to be seen.
The automated system that checks for these things is going to trigger a suspension every time you upload a file with the word “chan” in it. Even if the file is cleared by support staff, the suspension will be re-triggered if you ever re-upload the file.
Best thing to do after the account gets reactivated (If it does), is just to remove that word completely.
No file have “chan” in my files. The closest would be that, some of the “uuid” of the json file names are created with the word “chan”, although these are random. But for this to happen is extremely rare. And if it does happen, it has about 10 digits in it.
My account was apparently already deleted today, which is a wonderful notice no response from the admins on the ticket, and the idea of “bump the ticket” apparently gets “move you ticket to the back of the queue”. 20 days without response, what a wonderful service.