Hello!
I’ve tried to connect via FTP and I’ve noticed that all is empty. Everything has been erased even the system repertories, what’s the matter ?
Hosting Vol : vol17_1
Site IP : 185.27.134.33
Created : 2022-11-20
Hello.
When you say that “everything has been erased”, are you sure that FTP is actually connected to the server?
Please share the logs from FileZilla, you can find them in the top section of the application.
4 Likes
Sure here you’re:
| Status: | Resolving address of ftpupload.net |
|---|---|
| Status: | Connecting to 185.27.134.11:21… |
| Status: | Connection established, waiting for welcome message… |
| Status: | Initializing TLS… |
| Status: | TLS connection established. |
| Status: | Logged in |
| Status: | Retrieving directory listing… |
| Status: | Directory listing of / successful |
And I reach an EMPTY directory
I’ve tried an upload wich failed:
| Command: | CWD / |
|---|---|
| Response: | 550 Can’t change directory to /: Permission denied |
| Command: | MKD / |
| Response: | 550 Can’t create directory: File exists |
| Command: | CWD / |
| Response: | 550 Can’t change directory to /: Permission denied |
| Command: | SIZE /Nouveau document texte (4).txt |
| Response: | 550 Can’t check for file existence |
| Command: | TYPE A |
| Response: | 200 TYPE is now ASCII |
| Command: | PASV |
| Response: | 227 Entering Passive Mode (185,27,134,11,190,230) |
| Command: | STOR /Nouveau document texte (4).txt |
| Response: | 553 Can’t open that file: Permission denied |
| Error: | Critical file transfer error |
do not upload to root, upload to htdocs.
Impossible no more such directories, EVERYTHING has been ERASED !
That is really weird. What does the log show if you attempt to create a directly called “htdocs”?
And I doubt it will make a difference, but does the online file manager work?
3 Likes
Same with file manager: https://www.zupimages.net/up/22/47/2h59.png
I really suspected an hacking job (all data erased) if so what can I do now?
Had encountered this hosting issue before.
Most likely have to wait for admin.
Pray hard no storage crash this time…
4 Likes
The root folder is htdocs not htmldocs. However, we’ll have to wait for Admin’s response to this issue.
Hopefully.
4 Likes
Basically what was said here:
Short story is that your hosting volume is being migrated to new hardware and unfortunately regular account operation had to be suspended to make this work.
When this is done, all your files should be there exactly as you left it.
7 Likes
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