From where I stand, you did not fail school because of our hosting, but because of your own negligence. What I can see you could have done differently is:
- Make sure you always have backups. A hosting service can fail for many reasons. These reasons can be technical or human, and can be accidental or intentional. If your website is important to you, you should have a copy of your website contents stored somewhere else (like your own computer or a cloud storage service).
- If your hosting company instructs you to submit a ticket to get your account back, submit a ticket to get your account back, and communicate through that channel. Don’t ignore the main procedure and go through other channels and demand better results.
- If you ask a question or make a request, don’t automatically assume the answer will be what you would like it to be.
- If an answer isn’t what you wanted it to be, you may need to provide additional information, or ask additional questions, to get a more satisfactory answer. Repeating the same questions or requests through other channels may not lead to different results.
- If staff asks you a question to provide more information, answer that question. Again, don’t assume the response will be what you hoped it would be, and don’t repeat the same request again hoped to get around it.
Just to be clear: we have not refused your request to get your account reactivated. As far as we are concerned, your account is still under review.
All we want to make sure is that the websites we are hosting are safe. We had good reason to believe your website might not be, so we took your site down as a precaution pending review. Sometimes, our suspicions are invalid, and we reactivate the website. Sometimes, this is obvious to our eyes and we’ll reactivate your account right away. Sometimes, this is not so obvious, and we need further information. Usually, people either don’t care enough to continue the discussion, or provide the information we need to make a well informed judgement. Either way, the internet is a safer place.
So if we ask you a question and you don’t respond to it, we assume that you don’t care about the account.
If you start submitting the same request in multiple places, and don’t respond for TEN WHOLE DAYS, only to come back here and say we screwed you over, I find it very hard to find sympathy for your case.