There is no network issue. The pings and traceroutes not working is completely normal, and there is absolutely nothing to suggests that there is a connection problem between you and your website, or between your website and your database.
phpMyAdmin can only show you the data that’s in your database. It can’t show you what data your code tried to add but failed to do so for whatever reason.
We don’t record PHP errors, server access logs or database query logs because the data volume is huge and would take substantial server power and storage space to record. We’d rather use that server capacity to give to website owners to make their websites faster and capable of handling more traffic.
It’s not that “we can’t be bothered to look for it”, it’s that we actually don’t have it.
What does Microsoft have to do with anything? And who or what is this “Sky”?
Are you referring to the Freedom of Information Act? I don’t know the details about that because InfinityFree is not a UK company, but as far as I can tell, the law only requires that public institutions (i.e. government institutions) need to make public official documents and correspondence.
iFastNet is a privately owned UK company. They are not a public institution, so they have no obligation to publicize any documentation.
Running a EU company, I know more about the GDPR.
A few things to understand:
- The GDPR only covers personal information. Website error logs and database traffic are not PII and so are not covered by it.
- One of the principles of the GDPR is Data Minimization. Which means: don’t collect and record more data than is necessary. We don’t need to log all errors and database traffic to comply to any data retention law or provide our service to you, so by principle of the GDPR, we should not be recording it.
I’m doing my best, but your supposed evidence of issues seems so completely and obviously irrelevant if you have the slightest understanding of how the system works that there is simply no way I can seriously consider it as an a possible explanation.
He isn’t. He is a community moderator, not a staff member. He’s here entirely voluntarily and has no obligation to respond to anyone or anything ever.
Nobody is obligated to help you. We’re by no means requires to provide you with an email address, phone number or any other contact method. We clearly state that we do not provide customer support, we only offer a forum for community support. If you don’t agree with these terms, don’t use our service. Remember: this is a free service, so technically you aren’t even a “customer” because you haven’t paid us.
We do take messages like yours seriously because they can help indicate system issues and help people use our service successfully. That doesn’t mean we’re required to move heaven and earth to make your service work.
I jumped in because I think there is a way we can solve the issues we’re having. But I cannot do so if all you do is point to unrelated things demanding we “fix” it (even though it’s working as intended).
By now, I don’t even know anymore what the issue is in the first place. You say your add_track_blob2.php script isn’t submitting any data into the database anymore, but @Oxy and even you yourself proves that it does.
I would like to try one more time to help you. But to do so, please provide the following information clearly and in detail:
- A description of what the desired situation should look like.
- What part in this setup doesn’t work as intended.
- What do you expect to see in this part.
- What do you actually see in this part.
- A clear set of actionable reproduction steps. That means step-by-step instructions I can follow that should insert the data but doesn’t.
If you can’t or won’t provide this information, then I cannot help you, because I cannot fix an issue I cannot confirm exists in the first place.
So if you want to actually solve this, please answer the questions I have asked.
