Backup Proccess

When I start my backup from htcdocs, at the beginning it starts downloading perfectly then by downloading some files I get some errors and it stops downloading the backup and I am not able to download full backup.

You get “some errors”? What does the error message say?

Also, what software do you use to download the files?

I am using Filezila software.
And this is the error I am getting : Imgur: The magic of the Internet

FileZilla attempts to use FTP over TLS
try setting up your FTP client to use NORMAL FTP, not SSL FTP
and see if it works

@OxyDac said:
FileZilla attempts to use FTP over TLS
try setting up your FTP client to use NORMAL FTP, not SSL FTP
and see if it works

How to do so ?

edit your “site” settings > encryption >use plain ftp (number 9. image)
https://help.crucial.com.au/hc/en-gb/articles/202706650-How-do-I-setup-FTP-in-Filezilla-

Plain ftp isn’t secure though :frowning:

hello Lanturn :wink:
we just testing (download without error - server or client is wrong but currently the most important thing is to download the files as a backup)

@OxyDac . Thank you very much mate <3 It was really helpful and it has worked.

1 Like

yw and good luck !