Even I am facing the same issue. I am getting the error [421 Home directory not available - aborting].
Website IP: 18.104.22.168.
I had created this account on 2021-06-22 and was working fine until a few weeks back. Today when I tried to upload new files, it gave the above-mentioned error ([421 Home directory not available - aborting]).
Please let me know if I need to provide any more information or if I need to follow any steps.
I have several programs that automatically FTP to update my website several times each day. Without FTP, my website is completely useless. While I understand the hosting is “free”, you have now kidnapped my website, maybe hoping I will upgrade, so effectively you are demanding a ransom. This needs to be fixed immediately. Without FTP capabilities, you cannot in good faith advertise as a hosting provider. At a minimum, advise new customers that FTP services are wholly unreliable.
Thanks for the quick response - much appreciated and I do sympathize with your problem. Both options can probably work for me, especially if it eliminates the “502 Bad Gateway” and “Secure Site Not Available” errors I frequently receive. However, it seems both options will require that I upload files, although I am new to all this, so maybe I am wrong. Since I cannot download the files from the existing website, not sure how I can upload the existing files to a new domain. Is there a work around for you to allow me to download my existing website files? I can wait until the FTP problem is resolved before changing, deleting or uploading new files. Thanks.
Please understand that this is not exactly the intended use case for our FTP service. Yes, it’s intended for website management, but something that you use occasionally to upload a new version of your code or install new software, not something that’s being used to automatically upload stuff frequently.
No. We did not tell you to upgrade and we do not tell you to upgrade. This is our fault and we need to fix it. I don’t know the nature of the issue exactly, so I also cannot guarantee that account migrations are not affected by this.
Only a few percent of all accounts are affected by this. Most people have working FTP. FTP being down for so long is extremely rare and has only happened a few times in the 6 years I’ve been using this platform.
Every company has issues at some point. We don’t guarantee 100% uptime and you shouldn’t assume that this is the case.
Switching to a different account is indeed difficult because pulling the files from the account is not really possible right now. If you have a backup of your website’s files, you may be able to work with that. And remember that your database is unaffected and can still be exported and migrated whenever you want.
Thanks. Since you do not automatically backup website files, I was going to create my own backup. That is when I discovered the FTP services would not let me download the files so I could have a current backup.