Cant log into filemanager or control panel

[HerbertTheBird]

Username (epiz_33321053) or Website URL

Error Message

(please share the FULL error message you see)

Other Information

password isn’t working, can’t use filemanager
when i try to sign in, the default host thing says 185.27.134.11 but the website ip is 185.27.134.116

(other information and details relevant to your question)

[KangJL]

Did you try any of these?

Help, I cannot connect to FTP

Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

Able to use filezilla instead?

[wdX006]

There is a problem with the ftp server and filezilla is not working either!

Status: Resolving address for ftp.epizy.com
Status: Establishing connection 185.27.134.11:21...
Error: The connection was lost because the operation could not be performed within 20 seconds
Error: Unable to connect to server
Status: Retrying...
Status: Resolving address for ftp.epizy.com
Status: Establishing connection 185.27.134.11:21...
Status: Connection established, waiting for welcome message...
Error: The connection was lost because the operation could not be performed within 20 seconds
Error: Unable to connect to server
Status: Connection is held for 1 second because the previous connection could not be established...
Status: Resolving address for ftp.epizy.com
Status: Establishing connection 185.27.134.11:21...
Status: Connection established, waiting for welcome message...
Error: The connection was lost because the operation could not be performed within 20 seconds
Error: Unable to connect to server
Status: Retrying...
Status: Resolving address for ftp.epizy.com
Status: Establishing connection 185.27.134.11:21...

[Admin]

Is there a problem with the FTP Server?

We’ve had an outage this morning which caused timeout errors on many websites. But that appears to have been fixed now. I’m sorry for the inconvenience caused.