Connection Timed Out on websites


#1

THIS ISSUE HAS BEEN RESOLVED ALREADY. IF YOU GET SIMILAR ISSUES, YOU’RE NOT AFFECTED BY THIS ISSUE.

Many websites at this time are inaccessible and only show timeout issues. We’re aware of the issue and working to get this resolved as quickly as possible.

Right now, the issue seems to be largely concentrated on hosting volumes vol6_2 and vol6_4, but there may be other volumes with issues as well.

What are the symptoms of these issues?

  • Connection Timed Out errors from your browser.
  • Cloudflare shows “522 - Connection Timed Out” errors.
  • FTP being unreachable.

How do I know which hosting volume my website is on?

You can see your hosting volume in the control panel. After logging in to the control panel, check the “Hosting Volume” field in the sidebar.

When will this issue be resolved?

We’re doing our best to get this issue resolved as soon as possible. That is the most specific I can be at this time. If there is any news, I will update this post.

What can I do?

Unfortunately, there is not much you can do from your end right now. If there is a good workaround, I will update this topic.


#2

I just removed my domain from my account, created a new account (hosting volume vol11_1) and registered my domain in this new account, and still can’t see the website.


#3

so the way to do it is to register a brand new account with vpn in usa wich is 14_2
and you can optionally use cloudflare to cache in cdn
i know that this is not proper but what else can we do

also i will really appreciate the option to comperes and decompress files in the online file manager because uploading 5000 files via ftp 3 times was around 1 day of waiting


#4

14_7 seems affected too, didn’t had this problem earlier, so it must be happened not too long ago.


#5

Not worked


#6

my site is also not open i try to many time but not working
http://jainassociate.in/
Hosting Volume vol3_2


#7

My site is too slow, so visitors thinking there is no such website. Admin of infinite free please fix the problem as soon as you can.


#8

@John_38 said:
I just removed my domain from my account, created a new account (hosting volume vol11_1) and registered my domain in this new account, and still can’t see the website.

Recreating a domain on a different volume assigns a different IP address on the domain as well. So you need to wait a day or two for DNS propagation.

@raga70 said:
so the way to do it is to register a brand new account with vpn in usa wich is 14_2

For your information, account distribution is pretty random. It should be mostly based on which server has the most room (although that clearly didn’t work very well in this case). You don’t need to spoof your IP address location to get an account on a different server, your location does not affect where your account is created.

@Joo_Nath said:
14_7 seems affected too, didn’t had this problem earlier, so it must be happened not too long ago.

Do you have a domain to check?

@vaibhav777 said:
my site is also not open i try to many time but not working
http://jainassociate.in/
Hosting Volume vol3_2

Your site is working fine from here. The SSL certificate isn’t work, but as far as I know that’s not a symptom of this issue.


#9

My website seems to be down as well on vol6_4. The domain is http://greekgamingnation.rf.gd/


#10

Quick update: I added a section with symptoms to the original post, to help make sure this discussion is only used for this particular issue, and not other unrelated issues.


#11

havgerinosGR said:
My website seems to be down as well on vol6_4. The domain is http://greekgamingnation.rf.gd/

Confirmed that the website is down from where I am.


#12

The volume of mine is vol5_4
and even then my site is offline
what do I do?


#13

I need my hosting to return as soon as possible, has people waiting for it to return.


#14

Oh nevermind, it goes back online now @Admin
It’s https://joo-nath.cf (ssl seems goes invalid because its info was changed to all wildcard, which isn’t supposed to happen. Maybe it’s one of Lets Encrypt problem)


#15

@havgerinosGR

Your website now works.


#16

Is the problem resolved?


#17

Until there’s no information from Admin we don’t know, stop asking it on&on, you’ll be informed as soon as this will be done.


#18

@Kleyner said:
The volume of mine is vol5_4
and even then my site is offline
what do I do?

Create a new topic and post your domain in it so people can check it? There are many thousands of websites on each volume.

@BrZexR said:
Is the problem resolved?

If your website works, then yes, the problem is resolved.


#19

All sites on my account is down
Am using vol13_4


#20

My hosting volume is vol6_2 but I’m also having this Error=> connection time out!