Control Panel not working at all "The requested URL /panel/modules/signout/index.php was not found on this server."

[gre4t_wh1te]

Username (e.g. epiz_XXX) or Website URL

epiz_31361529

Error Message

Not Found
The requested URL /panel/modules/signout/index.php was not found on this server.

Other Information

I created 3 of the 3 possible accounts. First one works fine still but second pretty much immediately started to show this error message whenever I tried to access CONTROL PANEL. Therefor I created a new account that worked fine until right now and now always shows the same error. Does not depend on the device and has to be server related since account 1 still works fine and the issue persists on different devices…

Searched the web and it seems that this issue appeared several times already but never with a proper solution

Kind regards!

[gre4t_wh1te]

This is the url that the button “Control Panel” should go to:
https://app.infinityfree.net/accounts/epiz_31361529/login

It then shortly loads a webpage with blue background and kind of box and quickly ends up at this is the url:
https://cpanel.epizy.com/panel/modules/signout/index.php

[wackyblackie]

Account is not suspended, is it?

[gre4t_wh1te]

I don’t think so - I can access the website fine and there is nothing in deactivation history

[gre4t_wh1te]

This is what the sites look that shortly load once I click on “Control Panel”:

[gre4t_wh1te]

[gre4t_wh1te]

[gre4t_wh1te]

*sorry for sending them in different posts, new users can only embed one image per post

[gre4t_wh1te]

Interestingly, when I access https://cpanel.epizy.com/panel directly, it is working… There must be an issue with the connection or login process via ininityfree… I mean it is a workaround to access it that way but it is still annoying

[gre4t_wh1te]

Well, also after logging out and in on https://cpanel.epizy.com/panel/ the same error page appears but afterwards going to https://cpanel.epizy.com/panel/ again you’re suddenly logged in…

[jaikrishna.t]

Oh yes, I too face this problem, but it happens on a random basis. I just clear my cache every time this happens to me . But still the issue needs to be taken care of.

[gre4t_wh1te]

clearing the cache does not work for me. Even not able to upgrade the account because once I enter the plan and domain I would like to use the same problem appears… Really makes me wonder if I should consider buying a pro plan at all if this is so buggy

[Greenreader9]

The pro plan is completely different, and does not have these problems. Plus, you get support by people who can actually fix things for you.

[Admin]

Please see this answer I gave to a topic about the same issue:

Error on control panel connection

I checked your accounts, and it seems that this issue was caused by account suspension getting stuck and not getting processed properly as a result. Your account are marked as suspended now, which means you can now open a ticket in the client area to discuss what happens next to your account. If anyone reading this also has this issue and sees their account marked as active, please try to reset your hosting account password from the client area. This will not work, but it will force a complete…