CPanel and FTP server IP adresse Issue

Hosting Support
1

Hi,
I work with a remote developer in India , but seems like he can’t access to my cpanel nor the FTP server. When he try to uploadfiles , it fail. I shared with him the same information account I use. No one ever face the same issue ?
Thank you

2

When he uploads stuff, “it fail”? What do you mean “it fail”? What fails? How does it fail? What is the error you see?

3

According to him, there’s no error, the upload just failed like files were rejected, when using on CPanel and FTP client. Is it related to the IP address’s country? Because I never faced this issue and I upload file both in Cpanel and FTP client.

4

@ramizjamik said:
According to him, there’s no error, the upload just failed like files were rejected, when using on CPanel and FTP client. Is it related to the IP address’s country? Because I never faced this issue and I upload file both in Cpanel and FTP client.

5

@ramizjamik said:
There’s no error , the upload just failed like files was rejected.

Make sure you uploading on HTDOCS folder

6

According to him, there’s no error, the upload just failed like files were rejected, when using on CPanel and FTP client. Is it related to the IP address’s country? Because I never faced this issue and I upload file both in Cpanel and FTP client.

7

Yes , he tried on htdocs , but doesnt work.

8

Well i never heard of this issue tho but mybe try using another file client?

9

The only reasons I can think of based on the information you’ve provided are:

  • The files were uploaded outside the htdocs folder.
  • The files were of a bad file type and rejected (stuff like .exe files cannot be uploaded for security reasons).
  • The uploaded file was bigger than 10 MB (if your website developer is uploading a big zip file with all the website files, tell him to unpack it and upload the contents of the folder manually).