[SOLVED] Database Issues

System Issues
1

It appears there are currently issues with the database servers for many accounts. Many people are reporting issues with being unable to connect to the databases from PHP, and no databases being listed in the control panel.

These issues occurred as a complication when adding additional server capacity to the database system. iFastNet is hard at work to get this resolved, and the expectation is that this issue will be resolved by the end of the day.

Almost all databases will be brought back online when this issue is resolved. Unfortunately, some data corruption has occurred and a very small number of databases may experience some data loss. At this time, it’s not yet clear which databases are affected.

We are aware of the issue and are doing our best to get this resolved as soon as possible.

I completely understand that this may cause confusion and you will have additional questions. I am happy to provide any information I have to help you.

However, to keep the contents of this topic clean, clear and concise, I ask that you carefully read the Outage Communication Rules before posting.

In a nutshell:

  • Please keep the posts about the outage in this topic, and all posts not about this outage outside of this topic.
  • Please post relevant questions only that have not been answered yet. It may be compelling to ask obvious questions like “when will this be fixed”, but basic information like that will be put in this message as soon as we know it.
  • Please carefully check the known symptoms and affected components.
    • If you are on the affected components, you are almost certainly affected by the outage. If so, please refrain from simply stating you are affected, it does not help get your service back up faster.
    • If you are not on the affected components but do experience all of the symptoms, please say so below so we can check if our list is incomplete.
    • If you do not experience all listed issues and are not on the components that are known to be affected, the issue you are experiencing is most likely not related to this outage. If so, please create a new topic in the Hosting Support category and describe the issue there.
  • If you say you are affected by the outage, please always include your website URL. I can’t check if you are affected by the outage if you don’t say which of your websites is affected.

Posts that do not follow these rules may be deleted without warning. This is to help ensure that all the relevant information is easily available to everyone reading this topic.

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thank you for formal acknowledgement let this be a lesson to those who dont do full back up procedures every day haha hopefully no one has lost anything and definitely cant wait to have it back up. i was itching to create lastnight and couldnt =[

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On the 14th am, my WordPress website started to show: “Error establishing a database connection”
I thought that it was related to a new SSL certificate applied on the 13th pm.
Now I am not sure what the root cause was and if it was related to this outage (I could connect to the DB from phpMyAdmin) but my website started to work again after updating wp-config.php copying the user and password from my vPanel.
The wp-config.php file wasn’t modified since I created the website but as I discovered, it contained a user name different from the user listed in vPanel in the MySQL section (missing epiz_ prefix and having a _2 suffix) and had a password I never saw.
The mystery is:
a) Did the outage modify user names and passwords in the DB? or
b) Who/what process could modify my wp-config.php (without altering the date of the file)? or
c) How come the website worked before?

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The database server is just down, and that’s why you can’t access it. Once iFastNet fixes it, most everyone should be unaffected.

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back up way before the end of the day for me no data loss. infinityfree.net and ifastnet for life!

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@PedroWP, @Orbitindustrial, @iammrram, Please stop! Everyone knows the issue here. So please stop sending your usernames. The team is working to fix, please have patience until resolved.

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I’m not sure what you mean. They have only responded once here. Also, please do not be posting “me too” as that is not helpful.
Thanks

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The team at ifastnet is working on this, please have patience.

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If I need usernames, URLs or anything else to verify, I will ask for it. If I don’t ask for samples, I don’t need samples.

If I know an outage affects specific servers/IPs/hosting volumes/etc., I can just pull a list from the database. I don’t need people to submit that information by hand.

Please only post if you have new, useful information to add. A website URL to verify is extremely helpful if you do want to add information, but just another affected website is not useful.

As for the issue itself, I just asked iFastNet for an update about what’s going on.

The issue was resolved as good as was possible. The affected database servers are back online.

If your website is still unable to connect to the database, please check your control panel. If the database of your site is not shown there, it means it was unfortunately corrupted and could not be recovered. So if that’s the case, I’m sorry to say your database was lost.

If you still have a backup of your database, you can recreate the database and restore the backup to it.

If you do not have a backup, you may need to reinstall your website and rebuild it by hand.

I’m very sorry for what happened here and I’m very sorry if your databases were lost. But unfortunately there is just no way to restore it.

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A post was merged into an existing topic: I still get the “Error establishing a database connection” message on my site

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When I open phpMyAdmin in my control panel, it shows this message:

image
image898Ă—252 8.28 KB

Does this means the database is now gone?

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Most likely

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Thanks for the fast response. I hope I can recover the database from my backup.

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Corruption has occured

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Is this outage also impacting web hosting services? I hosted a test server yesterday using WordPress and I was trying to figure out why the application is down before I reached this forum.

Thanks,
DR

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I just made backup of DB

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Not directly. This outage was a database issue, not a web server outage.

That said, if your website uses a database to work (which many sites do), then a database outage will likely take down your website too.

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Dear Sir,
Our database has completely disappeared without warning. kindly help [epiz_26113273 ] asap.

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Please read:

1 Like