DNS not working

Hosting Support
1

Website URL

echo.co.com

Error Message

smtp; 550 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.1 Failed to establish connection>

Other Information

Hi, I’m new here and I don’t know the first thing about code or DNS or website coding, but here’s my problem, analysed by people that do know:
My domain is bought through Gandi. I tried to add my one email address on that domain to my email clients - Outlook and Gmail. It didn’t work - my emails to the address keep on bouncing. I have had lengthy discussions with Gandi about what possibly could have gone wrong since I didn’t receive my echo.co.com emails anywhere - not in their webmail and not in my two email clients. After some deeper diagnostics (obviously after securing that I had used the right setting etc) and deleting the accounts in my email clients, changing password, all kinds of tricks - it still doesn’t work. Finally they saw it: the DNS doesn’t work and that is due to my website in InfinityFree. In my infinity free account, I get the above error message and now I have no idea what to do. Anybody out there that would be able to guide me? I am starting up a new little business and would need my email address to work… Thanks in advance! /Peppa

2

InfinityFree only provides free web hosting.
You may need to revert to Gandi nameservers and add in the following A record, pointing to
185.27.134.215 for your base domain and www subdomain

7 Likes
3

Thanks so much for answering!
I’ll try that but just one question first:
Initially they said this:
Please ask them to ensure that these DNS records are well set , it is mandatory for the email to work :

@ 10800 IN MX 10 spool.mail.gandi.net.
@ 10800 IN MX 50 fb.mail.gandi.net.
and one more that I can’t add because I’m a new user and seem to be able to add only 2

Does that tell you anything?
Should I get back to them with the A record that you sent anyway?

4

Yes

4 Likes
5

Here’s this last one:

@ 10800 IN TXT “v=spf1 include:_mailcust.gandi.net ?all”

6

Sorry, I didn’t see your answer. Thanks :smiling_face_with_three_hearts:, I’ll do that.

1 Like
7

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