I received an e-mail saying my free account had been deactivated. Why? Once I setup my web pages, they need almost no maintenance thereafter, so why would I be updating them when there are no changes?
The Terms of Service (https://infinityfree.net/terms/) has no “deactiv” substring anywhere to declare that free accounts will become deactivated or why, so no idea of how long the account can be idle before it gets deactivated (and then deleted in just 5 days which is obviously not long enough to cover absence while on vacation). I saw no conditions specified in the TOS regarding automatic deactivation of free accounts.
When I attempt a search on “deactivated” at the support page, it just repaints. No list of hits and no mention there were no hits. The page just repaints.
The notification e-mail only said that my free account had been deactivated but not why. I logged into the client area and reactivated the account; however, there is no history to view why the account got deactivated or that it got reactivated. When I got into the file manager, the last file updated was on November 24, 2018. I got the deactivation notice on January 23, 2019. That’s a span of 56 days. Are free accounts going to keep deactivating at about 2 month intervals of being idle? If so, why aren’t account owners simply warned that the account WILL get deactivated in some number of days instead of a scare tactic of deactivating (which causes an outage regarding access of content) and follow with deletion? Your notification scheme is impolite and the process is heavy-handed.
I’d be willing to comply with the TOS if it actually stated that idle accounts will get deactivated, if “idle” were defined (access the web pages versus logging into the client area), and if the idle expiration duration were specified. I’d add a reminder to my Outlook program to login to avoid the threatening e-mail notification.