My domain is on another account, but I don’t have access to that account.
Go to Sign in · Premium Hosting Support and register an account. Create a ticket explaining that you don’t have access to that account.
I assume that they will ask for domain or DNS proof, but you should create a ticket to them first.
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Although I say InfinityFree, they talk about other hosting.
They also send very slow messages.
What do you mean by this? Do you tell them the domain you need.
It’s premium support used by free customers
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