August 28, 2019, 9:42am
My website URL is: tialana.com
What I’m seeing is: site is working but I do not receive emails
I’m using this software: Web mail
I asked email support why I do not get emails and they said that domain is not delegated to DNS servers.
Your domain is serving emails from
mail.ru. Is that correct? Did you try to use that service, or our webmail?
August 28, 2019, 11:07am
mail.ru. I asked them about the problem and they said ‘domain is not delegated to NS-servers’
August 28, 2019, 11:08am
And I use their service to send and receive mail for
August 28, 2019, 1:04pm
Well, the fact that your website is working fine from here tells me me that’s not true.
Also, a DNS lookup tools shows that your domain name is responding with an MX record from
So I don’t see anything on our end that could explain this issue. Could you send the link above to
mail.ru and ask them if that’s the correct DNS setting?
August 29, 2019, 8:52am
Thanks, it works now, I don’t now why.
But the problem with DNS still exists. When I run test DNS I can see the following errors
ns1.epizy.com 188.8.131.52 Can not get NS-record for domain.
![Warning] ns1.epizy.com 184.108.40.206 DNS-servers do not correspond to NS-records in zone file on server.
and the same for ns2
August 29, 2019, 8:16pm
I’m not aware of lack of NS records causing any trouble for domains if those same nameservers respond to A, MX, etc. queries. I’m going to try to get this fixed because not having NS records is not right, but I’m not sure if it’s the cause for your email trouble.
September 28, 2019, 8:16pm
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