(please specify the website or account you are asking about)
Error Message
Error 500
Other Information
Website fails to load so I created a subdomain - test.jet2.epizy.com and copied the same files from htdocs to the subdomain and it worked perfectly, but why will it not work on the main domain?
Test.jet2 is the subdomain I setup to test and works perfectly. The main domain Jet2 is the one giving the error although I copied all the files from the Jet2 main domain and pasted them into the subdomain and yet it worked. So the issue has to be someone on the main domain and not with my files
If it is installing just fine on the subdomain, but not the main domain, that would be a install issue, and there is nothing we can do. You have two options at this point.
(1) - Try to figure out what the cause of the cause of the issue is and fix it
(2) - Just use the working instance instead, and create a redirect from the other domain to it.
Yeah when I transfer the install files and try to load the install.php file it returns a 500 or 404 error I think and wouldn’t start the install process.
I’ll see if I can figure out a redirect, main this it’s working somewhere