Error adding deleted domain

I can’t add a domain deleted from another panel! says it is already being used by another account

The deleted domain is tibia-evolution.com

What says it’s being used by another account? Can you please copy-paste the exact error message as you see it?

Also, next time, please use the topic template. It specifically talks about error messages, because error messages are extremely useful for figuring out what the error is that’s generating the message.

1 Like

this is error :

Error Adding Domain…

This could be due to already adding the domain to this or another account or, you have not changed the nameservers as required or not enough time has passed since changing the nameservers…

Remember, you need to change the nameservers on a domain via registrar control panel BEFORE adding it to your account, it may take 24~72 hours to completely update the nameservers.:

Please verify your nameservers and/or change them to:

(The nameservers are changed via your domain registrar control panel, NOT your hosting control panel.)

ns1.byet.org
ns2.byet.org
ns3.byet.org
ns4.byet.org
ns5.byet.org

After changing the nameservers you may have to wait 24~72 hours prior to being able to add the domain to your account…
Once the name servers are set it may take upto 76 hours before the domain can be added here.

Name servers MUST be set before adding the domain here, if your registrar REQUIRES that you add a domain before setting the name servers then you will need to use a different domain name / registrar (or contact there support requesting they manually set the name servers). We are NOT able to add domains to the vPanel without the name servers being set firstly. If this is a requirement, please UPGRADE, on our premium hosting we do allow domain names to be added without the name servers being set. Please do NOT create a support ticket unless you have waited at least 48 hours after succesfully changing name servers / adding domain.

Note:
The domain was deleted from the other account more than 10 days ago

Your domain does not point to the right nameservers! Change them from the Cloudflare ones to the ones they are suggested on the error message you posted:

from the domain registrar’s nameservers management panel, and try adding the domain again.

no friend the domain doesn’t point to the server, it’s because I can’t add the domain to the panel! I get the error mentioned

I think the message is pretty self explanatory:

Remember, you need to change the nameservers on a domain via registrar control panel BEFORE adding it to your account, it may take 24~72 hours to completely update the nameservers.

So you need to change the nameservers of your domain and set it to the provided values. You cannot add the domain name first and change the nameservers after.

2 Likes

solved thank you very much !!!