Error establishing a database connection

[Astaaa]

http://samoorservicesltd.co.uk/

500 (Internal Server Error) & 403 (Forbidden)

Hi,

The Error establishing a database connection seems to happen when I click on Customize within Wordpress. It seems like Wordpress is not getting permission from InfinityFree to access something. Using the console to debug, I can see that Error 500 Internal Server Error is being thrown, which in return does not allow me to customize the website (Error establishing a database connection) is shown.

Furthermore, I also can’t update any of my Wordpress pages, the console spams me with this error; 403 (Forbidden)

Please see attached screenshots for more clarifications of the errors mentioned above.

I have double checked the Credentials for my database within wp-config.php and everything seems to be fine. I have made a connection test file to test whether I can connect to my database and that seems to work. You can test my website using samoorservicesltd.co.uk/connecttest.php

[KangJL]

@Astaaa

I have made a connection test file to test whether I can connect to my database and that seems to work. You can test my website using samoorservicesltd.co.uk/connecttest.php

This is what I see

Check out below for possible solution

@Admin

Access denied for user

You can see an error message which looks like Access denied for user 'epiz_12345678'@'192.168.0.*' (using password: YES). This message means that the user was able to connect, but does not have access to the provided database name.

This could mean one of two things.

This generally means that the database name is not correct. If you entered the database name my_database when creating the database, the full database name looks like epiz_12345678_my_database. The easiest way to make sure you have the right database name is to go to the MySQL Databases section in your control panel. If you haven’t created your database yet, you can also do it through this menu.

It could also mean that your database password is incorrect. The database password is the same as your hosting account password (which is different from your client area password!). You can find your hosting account password by logging in to your client area , click Manage next the account, scroll down to MySQL Details and click Show next to the Password field.

[Astaaa]

Thanks for your reply,

Yeah, sorry I had to change the credentials inside the connecttest.php file. It should be able to connect now.

However, I still have the issue.

Thanks.

[KangJL]

I see you are using CloudFlare.
Did you try this?

How to make Cloudflare Flexible SSL work with WordPress

WordPress is a great and very popular website building tool, and Cloudflare is a great way to get HTTPS on your website for free. Thanks to Cloudflare’s Flexible SSL system, you don’t even need to manage SSL certificates to use it! However, getting WordPress to show a padlock and make all pages work can be a bit tricky. This article explains a good way to configure your website correctly with Cloudflare Flexible SSL. Heads up! Instead of making WordPress work with Flexible SSL, you can also c…

[Astaaa]

Thanks,

I have doubled checked that post and everything seems to be fine.

I have also tried to completely disable SSL without any luck.

I have tried completely removing the site from InifinityFree and adding it back again.

This is also one of the errors I get for trying to customize my page

Seems like there is an issue with permissions from InfinityFree. But I’m not sure how to get more access.

Thanks.

[KangJL]

Strange, do you have any issues if you use the default theme?

[Astaaa]

Yeah I do.

[Admin]

I searched the web for this error message and I couldn’t really find a sure fire way to fix the issue. But all the issues seem to center around the internal permission system of WordPress, which is not a hosting issue.

Clearing browser cookies is said to help, and so does reinstalling the theme or plugin to which the action is related. Maybe you could try that?