Yesterday my domain was suspended by mistake and Infinityfree reactivated my domain immediately. But when I try to login to the online file manager through cpanel, I get stucked. I changed my FTP password 3 times but nothing happened. I changed my profile password also. I cannot enter to online file manager. Please help me to recover this problem.
There is currently an ongoing maintenance with some of the servers. Hosting accounts are being migrated to the new servers with better hardware and your FTP connection is very likely to be affected by this. Please be patient.
Did you change the hosting account password through the Client Area or the “Reset Password” functionality of the Control Panel? If you changed it through the reset password functionality of the Control Panel: NEVER, EVER EVER EVER EVER EVER EVER EVER USE THAT EVER AGAIN! It is known to cause various problems and it’s only suggested to change it through the Client Area. Also, there is some maintenance going on on the IP where you’re on (I think they’re upgrading the storage there too) and you should wait until it’s done.