FTP can't connect to server

epiz_32080819

(please specify the website or account you are asking about)

Can’t connect to server

(please share the FULL error message you see)

I have two websites (epiz_32080819, epiz_32736287) and I can’t connect to the ftp server (185.27.134.11:21…)

Status: Resolving address of ftpupload.net
Status: Connecting to 185.27.134.11:21…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

(other information and details relevant to your question)

Please provide the full ftp log

What is your hosting IP?

3 Likes

2023-01-18 09:53:06 15600 1 Status: Resolving address of ftpupload.net
2023-01-18 09:53:06 15600 1 Status: Connecting to 185.27.134.11:21…
2023-01-18 09:53:26 15600 1 Error: Connection timed out after 20 seconds of inactivity
2023-01-18 09:53:26 15600 1 Error: Could not connect to server
2023-01-18 09:53:26 15600 1 Status: Waiting to retry…
2023-01-18 09:53:31 15600 1 Status: Resolving address of ftpupload.net
2023-01-18 09:53:31 15600 1 Status: Connecting to 185.27.134.11:21…
2023-01-18 09:53:51 15600 1 Error: Connection timed out after 20 seconds of inactivity
2023-01-18 09:53:51 15600 1 Error: Could not connect to server

website ip: 185.27.134.116

You are not showing the full log.

Good luck!

2 Likes

Looking at the logs, it seems like it’s just impossible to establish an FTP connection from your device.

Could you please try to connect over a VPN instead? If that works, it means there is a firewall blocking your access to our FTP server (or maybe FTP in general).

6 Likes

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