FTP connection timeout

Hosting Support
1

I believe I’m not doing anything wrong here… is there any special setting?

2

this is all log or not?

somewhere below do you see that is written refused
or error number?
first check this https://infinityfree.net/support/i-cannot-connect-to-ftp/

https://infinityfree.net/support/how-to-upload-files-with-ftp/

3

@OxyDac said:
this is all log or not?

somewhere below do you see that is written refused
or error number?
first check this https://infinityfree.net/support/i-cannot-connect-to-ftp/

https://infinityfree.net/support/how-to-upload-files-with-ftp/

no error message, Filezilla tries twice and stops there, no error number

I checked both links you provided, everything is ok

and yes, it is all the log

I created permissions manually with the firewall for filezilla as well, but seems like is resolving the name so… no issues.

4

OK - thank you for info

please try again but with detailed log Logs - FileZilla Wiki

and paste log here (notice to not include any private information)
so…tomorrow morning (7-9h CET) admin, me or someone else will look

5

@OxyDac said:
OK - thank you for info

please try again but with detailed log https://wiki.filezilla-project.org/Logs

and paste log here (notice to not include any private information)
so…tomorrow morning (7-9h CET) admin, me or someone else will look

got a different answer now, but getting disconnected yet

2018-03-17 09:59:01 11988 1 Status: Resolving address of ftp.epizy.com
2018-03-17 09:59:01 11988 1 Status: Connecting to 185.27.134.11:21…
2018-03-17 09:59:01 11988 1 Status: Connection established, waiting for welcome message…
2018-03-17 09:59:01 11988 1 Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
2018-03-17 09:59:01 11988 1 Response: 220-You are user number 716 of 2900 allowed.
2018-03-17 09:59:01 11988 1 Response: 220-Local time is now 15:53. Server port: 21.
2018-03-17 09:59:01 11988 1 Response: 220-This is a private system - No anonymous login
2018-03-17 09:59:01 11988 1 Response: 220 You will be disconnected after 60 seconds of inactivity.
2018-03-17 09:59:01 11988 1 Command: AUTH TLS
2018-03-17 09:59:02 11988 1 Response: 234 AUTH TLS OK.
2018-03-17 09:59:02 11988 1 Status: Initializing TLS…
2018-03-17 09:59:22 11988 1 Error: Connection timed out after 20 seconds of inactivity
2018-03-17 09:59:22 11988 1 Error: Could not connect to server
2018-03-17 09:59:22 11988 1 Status: Waiting to retry…
2018-03-17 09:59:27 11988 1 Status: Resolving address of ftp.epizy.com
2018-03-17 09:59:27 11988 1 Status: Connecting to 185.27.134.11:21…
2018-03-17 09:59:27 11988 1 Status: Connection established, waiting for welcome message…
2018-03-17 09:59:27 11988 1 Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
2018-03-17 09:59:27 11988 1 Response: 220-You are user number 733 of 2900 allowed.
2018-03-17 09:59:27 11988 1 Response: 220-Local time is now 15:53. Server port: 21.
2018-03-17 09:59:27 11988 1 Response: 220-This is a private system - No anonymous login
2018-03-17 09:59:27 11988 1 Response: 220 You will be disconnected after 60 seconds of inactivity.
2018-03-17 09:59:27 11988 1 Command: AUTH TLS
2018-03-17 09:59:27 11988 1 Response: 234 AUTH TLS OK.
2018-03-17 09:59:27 11988 1 Status: Initializing TLS…
2018-03-17 09:59:47 11988 1 Error: Connection timed out after 20 seconds of inactivity
2018-03-17 09:59:47 11988 1 Error: Could not connect to server

6

why it takes longer than 20sec I do not know
maybe admin knows the answer

but try this

Open FileZilla> Edit> Settings> Timeout in Seconds: 20> change to> 200
and test

last option is to use plain FTP https://forum.infinityfree.com/discussion/comment/11102#Comment_11102