Many accounts are experiencing intermittent FTP errors. Common errors include:
- 421 2900 users (the maximum) are already logged in, sorry
- Unable to connect to FTP server.
Certain websites are also not working, showing timeouts (like ERR_CONNECTION_TIMED_OUT in Google Chrome).
These errors are caused by a particularly bad DDoS attack. We’re working to filter the malicious traffic and add more capacity, but there is only so much you can do against a DDoS attack. Just know we’re doing everything we can to restore full functionality as soon as possible.
Please do not create additional topics about this or send emails about this, it will not help anyone.
Update 14 July 11:15 UTC: The FTP service and file managers have been disabled completely to be able to fix this issue.
Update 14 July 21:00 UTC: The FTP service and file managers have been re-enabled and should be working fine now. The disabled websites have been restored as well.
Update 16 July 9:30 UTC: It appears we celebrated too soon. The DDoS attack is back and is once again affected a large number of websites as well as the FTP server. We’re doing everything we can to mitigate the effects, but it could last a few more days.
Update 21 July 19:00 UTC: All of the improvements necessary to stop further attacks have been implemented. The attacks are still not over, but the network is now capable of dealing with them without affecting your hosting service.
Consider the issue closed for now.