FTP Connectivity Issues - Website Connection Timed Out

System Issues
1

Many accounts are experiencing intermittent FTP errors. Common errors include:

  • 421 2900 users (the maximum) are already logged in, sorry
  • Unable to connect to FTP server.

Certain websites are also not working, showing timeouts (like ERR_CONNECTION_TIMED_OUT in Google Chrome).

These errors are caused by a particularly bad DDoS attack. We’re working to filter the malicious traffic and add more capacity, but there is only so much you can do against a DDoS attack. Just know we’re doing everything we can to restore full functionality as soon as possible.

Please do not create additional topics about this or send emails about this, it will not help anyone.

Update 14 July 11:15 UTC: The FTP service and file managers have been disabled completely to be able to fix this issue.

Update 14 July 21:00 UTC: The FTP service and file managers have been re-enabled and should be working fine now. The disabled websites have been restored as well.

Update 16 July 9:30 UTC: It appears we celebrated too soon. The DDoS attack is back and is once again affected a large number of websites as well as the FTP server. We’re doing everything we can to mitigate the effects, but it could last a few more days.

Update 21 July 19:00 UTC: All of the improvements necessary to stop further attacks have been implemented. The attacks are still not over, but the network is now capable of dealing with them without affecting your hosting service.

Consider the issue closed for now.

2

Thanks for letting me know!

3

Noted. Thanks a lot.

4

Thank you. Glad to know that you care about the users Thank you so much :slight_smile:

5

Good luck guys, keep doing good work :smile:

6

Thanx Infinty I’m happy because i’m an old member I was support you from the begining xD keep Going.

7

I’m still having trouble with the online file manager…

8

@MoonlightCapital said:
I’m still having trouble with the online file manager…

Thank you for sharing. Is there anything I can do for you?

1 Like
9

Yesterday I read the story about the DDOS-attack.
I assumed that the FTP-connection problems where linked to that.
Now I understand that all problems are solved.
But FTP is still not working.
account: epiz_20376862

10

@Admin : This is what happens when i try to login into the file manager:

https://puu.sh/wKRmC/77fb274ede.png

It was working fine since 10 minutes ago, are we still under attack?

(website url: http://moonlightcapital.ml/ , account: rfgd_18948836)

11

@Admin Hey! My page isn’t serving since this attack.

What can I do?
This is my page http://autocamiones.epizy.com/

Account: epiz_20157754

12

@Matthew said:
@Admin Hey! My page isn’t serving since this attack.

What can I do?
This is my page http://autocamiones.epizy.com/

Account: epiz_20157754

The facts:

  • It’s an attack on the servers.
  • We’re working to mitigate the effects

What do you think you or I can do to fix your website specifically?

13

I can visit my website.

14

my ftp account is working but website is down showing request time out error in uc browser and in other browser link is not working…

15

@Gaurav said:
my ftp account is working but website is down showing request time out error in uc browser and in other browser link is not working…

Both the webservers and FTP servers are constantly going up and down. So it’s definitely possible that FTP works for you right now but your website doesn’t. It’s all part of the same issue.

16

====================
hi, Support
WP install site shows Blank in browser Nothing!!!
I cannot login to wordpress and the site is not shown in browser

http://bizgetbuild.epizy.com/microtelinnrosevillereviews/wp-admin/

the site is not shown in browser
http://bizgetbuild.epizy.com/microtelinnrosevillereviews

I can login to cpanel

Under Softaculous index.live.php Scripts Installations it shows the install put when click on it
it shows BLANK PERIOD
WordPress
http://bizgetbuild.epizy.com/microtelinnrosevillereviews July 16, 2017, 3:32 am 4.8 [Auto Upgrade Enabled]

thank you for your HELP
http://bizgetbuild.epizy.com/

17

@solidregal said:
the site is not shown in browser

It is shown in my browser. Your website clearly isn’t affected by this issue.

18

@testpet said:
Yesterday I read the story about the DDOS-attack.
I assumed that the FTP-connection problems where linked to that.
Now I understand that all problems are solved.
But FTP is still not working.
account: epiz_20376862

Everything is ok again, thanks

19

I cannot connect. (epiz_20399788) I get connection refused everytime.

20

@ShyPixie said:
I cannot connect. (epiz_20399788) I get connection refused everytime.

Where do you see a connection refused error? Your website http://lara.click/ is working fine from here.