FTP Could not connect to server

Hosting Support
#1

I’m trying to connect to my FTP account but I receive this error:

Status: Connecting to 185.27.134.11:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Error: Connection timed out after 60 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry…
Status: Connecting to 185.27.134.11:21…
Status: Connection established, waiting for welcome message…
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 543 of 2900 allowed.
Response: 220-Local time is now 20:06. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 60 seconds of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS…
Error: Connection timed out after 60 seconds of inactivity
Error: Could not connect to server

#2

Do you see anything else? Any popups?

Also, I deleted all your messages in other threads because this one included the most information.

#3

@Admin said:
Do you see anything else? Any popups?

Also, I deleted all your messages in other threads because this one included the most information.

no, I didn’t see any popups. I tried to connect severals time but it still gives me this error

ok, no problem.

#4

I still can’t connect to my FTP account via FileZilla.
what should I do?? how can I upload my website??

#5

I just make it work thank you

#6