On some hosting accounts, loading websites and accessing files over FTP have been having issues. Many websites affected by this issue are also affected by ongoing stability issues on some servers.
Which components are affected by this issue
Websites hosted on Hosting Volume vol17_1, vol17_2, vol19_1, vol19_2 seem to be mostly affected
Affected sites may see loading issues
Affected sites may be unable to view files over FTP
What issues may you see
FTP may be empty (It looks like all files have been deleted)
Errors such as ERR_CONNECTION_REFUSED and 502 Bad Gateway when loading websites
Home directory not available - aborting when connecting to FTP using FileZilla
When will this issue be resolved
We are doing our best to get these issues resolved as soon as possible. Unfortunately, we don’t have enough details to tell how soon that will be.
Additionally, please see this update from the team at iFastNet:
What can you do to fix this
If you hold a backup of your website, you can migrate your website to a new hosting account unaffected by this outage.
Click me to see the steps to migrate to a new hosting account
Open the control panel and remove your domain(s) from the Addon Domains, Parked Domains, and Subdomains sections. Backup your database if needed
Create a new hosting account, and import your files (And database if needed)
We are aware of this issue and are doing our best to get this resolved as soon as possible.
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Welcome. Please check yourself if the hosting volume those domains are on is affected. If it is, the topic above applies. If they are not, please create a new topic
Your files are not missing, and they are definitely not gone. They are still on the old storage cluster and will be migrated soon. Just have patience, you’ll have access to your files again soon.
My site is on hosting volume 17_1 and is still returning a 404 with no files present. I can re-upload the files, but I don’t want to do that until I’m confident the problem is actually resolved.
WEBSITE IP
185.27.134.33
HOSTING VOLUME
vol17_1
HOME DIRECTORY
/home/vol17_1/epizy.com/epiz_32840165
CREATION DATE
2022-10-21
I checked your account and it looks like the folder of your account is indeed empty.
My best guess at this time is that something may have gone wrong during the migration and caused your files not to be migrated. I can have someone check for you if it’s still possible to move your files over. But if you have a copy of the files yourself, it should be safe to upload those instead.