Today, there was a hardware failure in our server cluster which caused problems for various parts of the free hosting service. The issue has been resolved already.
For completeness sake, here is a record of the known outages that occurred today.
FTP (and file managers)
Since yesterday around 22:30 UTC, many people had trouble connecting to the FTP servers. Many connections failed to be set up, and those who were able to reach the FTP server got an error looking like:
421 3900 users (the maximum) are already logged in, sorry
This issue was resolved around 12:00 UTC today.
Since the file managers also use the FTP to access the files on your website, the file manager were unable to connect as well.
The email service was also unreachable from 7:15 to 11:15 today. This will have resulted in mail being delayed, and may have also had consequences for webmail service.
Website IPs 22.214.171.124 and 126.96.36.199
The websites hosted on IP addresses 188.8.131.52 and 184.108.40.206 were down from yesterday 23:00 to 15:30 today. This resulted in Connection Timed Out errors on the websites hosted on these IP addresses.
If you’re not sure whether your website was affected by this, you can find the IP address of your hosting account like so: https://infinityfree.net/support/find-your-ip/