FTP Login Issues

epiz_31474974

Error Message: Connect Call Failed!

Other Information

I created an account, and tried to log into it with the FTP Function of Total Commander. It worked once, then ever since then, it’s errored out with “Connect Call Failed!” I’m trying to connect to ftpupload.net, which is right. And it has nothing to do with login credentials, because when I strip them out, I get the same error, without it ever getting as far as asking for username and password.

Can you use FileZilla and see if it works? If it does not, please share the logs.

If no desktop FTP application works, your network may be blocking port 21, which FTP utilizes.

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It doesn’t work in FileZilla either. I found a list of ports that Spectrum blocks, and Port 21 isn’t one of them. And I’m able to connect to other FTP sites, just not this one.

Status: Resolving address of ftpupload.net
Status: Connecting to 185.27.134.11:21…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry…
Status: Resolving address of ftpupload.net
Status: Connecting to 185.27.134.11:21…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
3 Likes

It looks like the problem is with the server. According to the site isitup.org, the site ftpupload.net is down.

The servers here are set up to block pings and network information requests. If isitup.org uses the technology I described above, it will always appear down. For me, ftpupload.net is working fine.

3 Likes

I’m getting the same ftpupload problems, and attempts to upload via file manager are aborted 'cos it’s infected with Blacklist (according to AVG)

If the blacklist is there in your system, you need to remove the domain from the list. If the service uses online blacklist mechanism, you need to ask the software support to help you out!

3 Likes

ftpupload.net is an FTP server, not a website server, so of course a website status checker will say that it’s down.

Before coming up with more diagnosis steps yourself, did you already try the things from our article that Greenreader9 shared?

Help, I cannot connect to FTP

3 Likes
  1. Login to Control Panel.
    No change.

  2. Correct Credentials
    Yes

  3. Change your password
    Error occurs before getting this far.

  4. Check your router for ALG settings
    No issues, other FTP working.

  5. Correct IP Address?
    185.27.134.11:21, yes

  6. Try to connect with a VPN.
    No change.

What error?

In Total Commander, the error is “Connect Call Failed”, before it gets to any login screen.

In FileZilla, it’s…

|Status:|Resolving address of ftpupload.net|
|Status:|Connecting to 185.27.134.11:21…|
|Error:|Connection timed out after 20 seconds of inactivity|
|Error:|Could not connect to server|

No, try changing your password from the “Edit Account” screen in the client area

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Still can’t get there, and according the provider, they don’t block Port 21.

No, NOT with FTP. In the client area, open the account, go to edit settings, and change the password.

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No change, but again, FTP times out before it ever gets as far as asking for login credentials.

Could you please try to get more detailed logs from FileZilla? It will give us more insight as to what’s actually happening with your connection.

Another thing to consider is that virus scanners or firewalls running on your own computer may block access to our FTP server, and using a VPN does not bypass that.

1 Like

Here are the logs. But it’s happened on multiple computers, with no firewall and no antivirus running.

2022-04-20 14:10:16 2616 1 Status: Resolving address of ftpupload.net
2022-04-20 14:10:16 2616 1 Status: Connecting to 185.27.134.11:21…
2022-04-20 14:10:36 2616 1 Error: Connection timed out after 20 seconds of inactivity
2022-04-20 14:10:36 2616 1 Error: Could not connect to server
2022-04-20 14:10:36 2616 1 Status: Waiting to retry…
2022-04-20 14:10:41 2616 1 Status: Resolving address of ftpupload.net
2022-04-20 14:10:41 2616 1 Status: Connecting to 185.27.134.11:21…
2022-04-20 14:11:01 2616 1 Error: Connection timed out after 20 seconds of inactivity
2022-04-20 14:11:01 2616 1 Error: Could not connect to server

That’s with the log level configured as the guide said? It should log a lot more with that option enabled.

Are these computers on different networks as well?

3 Likes

I went out to Starbucks yesterday with one computer, running no antivirus program and no firewall. It timed out there as well.