The issue this topic is talking about affected all hosting accounts. It’s entirely possible that FTP access is still not working for your, but it cannot be the exact same issue as this topic.
So can you please submit a new topic in the Hosting Support category and fill in the topic template so we have the information we need to help you?
Meanwhile, I’m closing this topic. The issue this topic is about has been solved, let’s not attribute unrelated things to this.