Ftpupload.net and Control Panel Down

Hosting Support
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Hello!

after the oputage that’s have been resoloved, I see that I can reach the directories (all files gone!) trough Filemanager, but If I try to connect trough ftp, filezilla is replying a strange message:

18:31:57	Status:	Disconnected from server
18:31:57	Status:	Resolving address of ftpupload.net
18:32:09	Status:	Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".
18:32:09	Error:	Could not connect to server
18:32:09	Status:	Waiting to retry...
18:32:14	Status:	Resolving address of ftpupload.net
18:32:14	Status:	Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".
18:32:14	Error:	Could not connect to server

If I do a tracert from my computer Host can not be reolved:

Microsoft Windows [Versión 10.0.19045.3324]
(c) Microsoft Corporation. Todos los derechos reservados.

C:\Users\xxxxx>tracert ftpupload.net
No se puede resolver el nombre del sistema de destino ftpupload.net.

C:\Users\xxxx>

it’s just something wrong on my side?

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Control panel is down, FTP may be down as well.

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yeah, I belive tht’s the issue, but I was not sure seein no one was reporting it.

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come back to confirm that If I try the ftp server ip (I saw it on the Infoof the file manager) I can login using filezilla, so it’s a mtter of using the ip instead of ftpupload.onet çin my case the ip is 185.27.134.11)

EDIT: @wackyblackie why unlist this topic? others might have same issue and come here to check… tghere is no info on this specific symptom on the outage thread so this might help someone

2 Likes
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If it’s not already on the outage thread I’ll put it there. Thanks for the heads up :slight_smile:

3 Likes
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good! :smiley:

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Who’s still getting a 404 error that is being directed from infinityfree?

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I do get 404 if I try to open from my domain, if I open the website from the infinityfree subdomain, works

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me even trying to re-install wordpress

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A post was split to a new topic: My account appears to be suspended

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2 posts were split to a new topic: My site files are gone

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UPDATE: FTP and control panel access seems restored

4 Likes
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There was an issue yesterday where both the control panel as well as the nameservers were down for about an hour.

Because the nameservers were down, user websites may also have been difficult to access for some people

FTP itself was unaffected. However, since the FTP hostname ftpupload.net is also using the nameservers, FTP clients would have had trouble resolving the FTP server hostname because of the nameserver issue. Using the FTP server IP directly circumvented this.

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