Have set up SSL but just get "ERR_SSL_PROTOCOL_ERROR"

[huggy2000]

Username

epiz_32993207

1st Cippenham Scout Group – 1st Cippenham Scout Group

Error Message

This site can’t provide a secure connection
1stcippenhamscouts.org.uk sent an invalid response.

• [Try running Windows Network Diagnostics](javascript:diagnoseErrors()).
  ERR_SSL_PROTOCOL_ERROR

Other Information

I have followed all instructions re. setting up the certs. The last I have tried is the self signed version. In every case I’ve waited days but always get the same error.

I’ve tried adding the certificates both manually and automatically however the “Step 5: Verify Installation” panel of the Free SSL Certification area always says “No SSL certificate was found”

Please advise on what is required to correct this.

Thanks.

[KangJL]

Make sure you installed the SSL cert in the VPanel

How to install an SSL certificate

In order to get a padlock in the address bar in your website, you need to install an SSL certificate on your website. This article describes how to do that. If you would rather watch a video, scroll down to the bottom of this article. Installing an SSL certificate The first step to install an SSL certificate is of course to get the SSL certificate. You will need to get your SSL certificate from a certificate vendor of your choice. InfinityFree also provides free SSL certificates in the client …

[huggy2000]

Hi,

These are the instructions I’ve followed and I do see the certificate in the SSL settings. Wether I use the automatic configuration or the manual copy and paste, it still does not work.

Do you have any other suggestions please?

Thanks.

[KangJL]

@huggy2000

Wether I use the automatic configuration or the manual copy and paste, it still does not work.

Please screenshot proof

[huggy2000]

[KangJL]

This is expected of self-signed cert.
You should get SSL cert from Let’s Encrypt

How to get Free SSL (HTTPS) on InfinityFree

If you’re using free hosting with your own domain or a subdomain, you’ll want to make your website work over HTTPS (SSL). Fortunately, InfinityFree provides all the tools you need to make it so. If you like videos better then text guides, scroll on down to the bottom of this guide. This guide uses the control panel functions and the Free SSL Certificates tool provided by InfinityFree to get SSL up and running on your site. Step 1: Set up the domain on your hosting account The first thing to do…

[huggy2000]

Hi, I have tried them all as mentioned before with no success. Even with self cert, I would usually expect a warning that the certificate is invalid, not a protocol error. I have reapplied the let’s encrypt certificate, waited the suggested time but it still is not working. What else can you suggest to resolve this please?

Here is an image of the issued certs:

[KangJL]

Well, make sure you installed the right one

[huggy2000]

If the UI works then yes I am using the correct one(…well I’ve tried all three I created anyway). For the avoidance of doubt, I’ve create a new on in the vPanel, waited the 15 minutes suggested and it still does not work (see. screenshot). What next?

[wackyblackie]

Just install one and leave it. Devices and browsers will never be able to get the right one if you keep changing it every 6hours.

[huggy2000]

I’ve left for more than 3 days at at time before logging this issue, only changing today as a result of this thread. Still no joy.

Of the 100’s of TLS/SSL setups from low level openssl command line calls up to GUI configuration tool, I’ve never seen this behaviour or such long TTLs. This is the first time I’ve used your platform so yes maybe things are very different to the rest, but just how long does it typically take? Up to 15 mins as the configuration page says, more than 3 days (which has not worked yet) much longer than that???

It really feels like something else must be wrong (i.e. a mistake by me or a platform glitch) however give me a concrete amount of time to wait and I happily will.

Thanks.

[KangJL]

@huggy2000

just how long does it typically take?

A couple of hours max

@huggy2000

It really feels like something else must be wrong (i.e. a mistake by me or a platform glitch)

There is currently an outage. Please have patience

Website outage (Sites returning "Suspended Domain" or "Connection Timed Out")

Website Outage Starting at about around 11:30PM UTC on Decmeber 6th, active domains started redirecting to the suspended domain page. Which components are affected by this issue Visiting websites will redirect you to suspended page OR; Visiting websites will result in a timeout error / forever loading screen. The online FTP manager may not work FTP (Such as FileZilla) may not work What issues may you see When visiting your domain name, you will be redirected to a suspended domain page. If you…

[Admin]

@huggy2000

It really feels like something else must be wrong (i.e. a mistake by me or a platform glitch) however give me a concrete amount of time to wait and I happily will.

I did take a look before everything went down. The SSL installation on your site was all good, and while it can take a few minutes for the certificate to become active, it took way too long for your site. Most likely there was a system issue.

The current outage means that it’s hard to verify things and the people who can fix this probably have their hands full now. But I’d be happy to get this pushed up the chain when the servers are back online.

[huggy2000]

Thanks for investigating and the offer to push up the chain. Given the outage I’ve had to temporarily move this site elsewhere, so the immediate urgency has gone (i.e. it will now be a number of weeks before I can switch back).