Hi, I have tried them all as mentioned before with no success. Even with self cert, I would usually expect a warning that the certificate is invalid, not a protocol error. I have reapplied the let’s encrypt certificate, waited the suggested time but it still is not working. What else can you suggest to resolve this please?
If the UI works then yes I am using the correct one(…well I’ve tried all three I created anyway). For the avoidance of doubt, I’ve create a new on in the vPanel, waited the 15 minutes suggested and it still does not work (see. screenshot). What next?
I’ve left for more than 3 days at at time before logging this issue, only changing today as a result of this thread. Still no joy.
Of the 100’s of TLS/SSL setups from low level openssl command line calls up to GUI configuration tool, I’ve never seen this behaviour or such long TTLs. This is the first time I’ve used your platform so yes maybe things are very different to the rest, but just how long does it typically take? Up to 15 mins as the configuration page says, more than 3 days (which has not worked yet) much longer than that???
It really feels like something else must be wrong (i.e. a mistake by me or a platform glitch) however give me a concrete amount of time to wait and I happily will.
I did take a look before everything went down. The SSL installation on your site was all good, and while it can take a few minutes for the certificate to become active, it took way too long for your site. Most likely there was a system issue.
The current outage means that it’s hard to verify things and the people who can fix this probably have their hands full now. But I’d be happy to get this pushed up the chain when the servers are back online.
Thanks for investigating and the offer to push up the chain. Given the outage I’ve had to temporarily move this site elsewhere, so the immediate urgency has gone (i.e. it will now be a number of weeks before I can switch back).