Hostgator Domain Name for InfinityFree Hosting (Please help me on this issue)

Hosting Support
1

I’m opening this call here because the site only has ready answers and they don’t answer my question and they don’t answer my problem.

I searched the internet for a complete Tutorial for me to point my Domain on Hostgator to the InfinityFree Hosting provider…

I put there the InfinityFree website o Domain (namely helppersianas.com.br) it gave this message, as also in the internet Tutorial. See you all right:

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Then I continued on the InfinityFree website and entered the account password,

and clicking on the following button, gave this ERROR message,

that according to the Tutorial that I followed, it meant that I needed to insert these two NAMESERVER there on the site where my domain is, that is, Hostgator:

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So I went to the Hostgator website and inserted, following the Tutorial, the NAMESEVERS

BUT WHEN I CLICKED TO SAVE it gave this message:

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And because of that, I contacted Hostgator and they informed me that the problem is with InfintyFree that the Hosting site is not accepting the Domain, and they sent me these prints confirming the REFUSAL.

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I no longer know what to do, or who to turn to to solve this problem, I’ve been running for 6 days and the problem still hasn’t been solved.

(other information and details relevant to your question)

2

Sorry, but .com.br TLD can’t work here.

3 Likes
3

What is TDL .com.br?

4 
helppersianas.com.br
\____________\______\
  ^ domain ^  ^ TLD ^
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Imagem da depois subir o dominio da Hostgator no outro site hospedagem e a tela em que outro site pede pra colocar os Namesever:

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6

Imagem do ERRO que aparece no Hostgator:

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Imagem da recusa que aparece na consulta do suporte da Hostgator:

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8

Hi,
The error that’s giving you says that you need to check your HostGator’s registered data.
Have you done that?
If not, see this guide (in Portuguese):

After doing that, try changing the nameserver again.

The errors shown on the InfinityFree dashboard and registro.br are from that they could not find the nameserver.

1 Like
9

Once again, .com.br domains cannot be hosted here due to resteictions.

There is nothing you can do to change that.

5 Likes
10

For reference, this is the KB article that describes the issue:

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11

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