### Error Message :
We are unable to log you in with the information you provided. Please check your username and password and try again 1
### Other Information: This is my first time trying to log in. I never change my PW.
I was trying to update WordPress and got an error message “There has been a critical error on this website.” I did some research online, and PPl said it could be fixed in the “file manager,” but I don’t know why I cannot log in for some reason.
It sounds like you are having issues logging into the file manager.
The file manager should auto-login for you. If you are having issues, remember that the file manager uses the FTP credentials, not your account ones. Your FTP credentials can be found in the client area. An alternative is to use a desktop FTP client like FileZilla.
Hi, thank you for the information. I did use the FTP credentials but still cannot log in.
Sorry, I am a super beginner that trying to build my own website by learning it from Youtuber. Just to clarify that this is not a system issue on the Infinity Free site, and we have to use FileZilla to do solve the issue, right?