I cannot log in my file manager and control panel

### Username : epiz_28599930

### Error Message :
We are unable to log you in with the information you provided. Please check your username and password and try again 1

### Other Information: This is my first time trying to log in. I never change my PW.

I was trying to update WordPress and got an error message “There has been a critical error on this website.” I did some research online, and PPl said it could be fixed in the “file manager,” but I don’t know why I cannot log in for some reason.

Thank you.

Welcome to the forum @SD8888!

It sounds like you are having issues logging into the file manager.

The file manager should auto-login for you. If you are having issues, remember that the file manager uses the FTP credentials, not your account ones. Your FTP credentials can be found in the client area. An alternative is to use a desktop FTP client like FileZilla.

Hi, thank you for the information. I did use the FTP credentials but still cannot log in.

Sorry, I am a super beginner that trying to build my own website by learning it from Youtuber. Just to clarify that this is not a system issue on the Infinity Free site, and we have to use FileZilla to do solve the issue, right?

Thank you again for your help.

Welcome to the best group of people in the world! Learning is never an issue, so I’ll try to explain things more in-depth (I started like you, from YT, so I completely understand)

I don’t think so, but it might be.

I suggested that as an alternative since the online one does not always work.

Try this:

  1. Go to Download FileZilla Client for Windows (64bit x86) and download.
  2. Install and open
  3. At the top of FileZilla, fill in the connection boxes with the info provided in the FTP tab in the client area. (Host, Username, Password, Port, etc.)
  4. Let me know if you get it working!
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Hi,

I installed it successfully and got the message below.
Host: ftpupload.net
Username: epiz_28599930
Password: found it in FTP section
Port: 21

Status: Resolving address of ftpupload.net
Status: Connecting to 185.27.134.11:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: Verifying certificate…
Status: TLS connection established.
Command: USER epiz_28599930
Response: 421 Timeout - try typing a little faster next time
Error: Could not connect to server
Status: Waiting to retry…
Status: Resolving address of ftpupload.net
Status: Connecting to 185.27.134.11:21…
Status: Connection established, waiting for welcome message…
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 283 of 6900 allowed.
Response: 220-Local time is now 00:59. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 60 seconds of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS…
Status: Verifying certificate…
Status: TLS connection established.
Command: USER epiz_28599930
Response: 331 User epiz_28599930 OK. Password required
Command: PASS ***********
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

Can you please guide me on what the next step is? It seems like I cannot connect to the server.

Btw, I was hoping that I can get into the file manager and follow https://www.youtube.com/watch?v=k8rta--nuL8 to fix the problem.

Thank you!

It seems that your password is wrong. I will suggest one thing

  • Be careful when you are copying your FTP password from the client area, check your password by pasting it in a text editor if there is SPACE.
1 Like

Could you please try this?

1 Like

Hi Everyone,

Thank you for your help!!! I changed my PW and was able to log in to my FTP, replaced WP. Now is working!! :rofl:

3 Likes

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