I'm unable to back up my site

[hkkkook]

I try to download the files of the site and it does not give I tried both the online file explorer and the FTP software and it only downloads the files and not the folders when I try to download the folders he writes that there is an error in downloading what can be done?

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[KangJL]

@hkkkook

online file explorer

Not recommended

@hkkkook

FTP software

Filezilla?

@hkkkook

when I try to download the folders he writes that there is an error in downloading

Please provide error logs

How to get full logs from FileZilla

When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the…