My site was suspended for not breaking any rules

About a week ago, my 2 sites were suspended at the same time, I sent a ticket and said it was an error, but no response for 5 days. I did not violate the rules, please open my site, if you are not, back up my files. They were important to me. Please help now.

Welcome!

Please try opening another ticket.

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I have already opened a few, but none of them have been answered, I sent an e-mail to him and they said, I can’t help you with that, send a ticket. No matter what I do, I can’t get a response to the tickets.

Please provide your username, so that someone can check.

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Both of my sites have been suspended unfairly please help me.
My usernames are as follows:
epiz_31932518
epiz_31286294

I am going through the same thing. I have sent two tickets. One got closed without any response, the other sent a message shortly after, saying upgrade to iFastNet Premium and closed(obviously bot did it, since it was immediate).