My website athome42.com

[athome42]

epiz_30203116

athome42.com

Before transferring my domain to Infinity Free I used to be able to access my website via a browser using just the domain name but now I have to append it with /index.html - why is this?

Secondly, even if I type in athome42.com/canada.html I just get the 404 not found error.

I have never had to store my files in htdocs folder with previous suppliers and I am struggling to understand how this works.

Regards,

Alan

[KangJL]

Wait?

When will my domain name start working

If you’ve just created your account, or just added a new domain name to an account, you may be surprised that you are unable to view your website when using the domain. Instead you may see: An advertisements page, with ?z being added to the URL. An error saying “This site can’t be reached”. This is usually caused by a system called DNS Caching. This article explains how DNS Caching works, why your website isn’t up yet and what you can do to see your website right now. When will I be able to …

Anyway, your nameservers does not appear to be set correctly

Make sure it is pointing to ns1.epizy.com and ns2.epizy.com

[athome42]

I really can’t be bothered with this host and I want my domain released, the EPP code provided and then close and delete my account please.

[wackyblackie]

You will have to releases your nameservers. There’s no EPP code because this is not a domain registrar. Once you release your nameservers and A records, you are free to use your domain elsewhere.

How to get your EPP code

If you’re looking to transfer your website to another provider, they may ask you to provide an EPP code, or Transfer Authorization Code. First of all, we’re sorry to see you go! However, we cannot provide you with a token like that. A Transfer Authorization Code, also called EPP code, is a token used to transfer a domain name registration. This code should be made available to you by the current provider of your domain name. However, InfinityFree is not a domain name provider, so we are not t…

How to delete a hosting account

If you’ve moved your website to another hosting provider, or simply don’t need a particular website anymore, you may wish to delete a hosting account on InfinityFree. However, due to legal reasons, InfinityFree is not allowed to delete your account right away. But you can set up your account so that it will be deleted as soon as possible. Under no circumstances can we delete your hosting earlier on request. Please do not submit any support request through email, on our forums or in any other w…

[athome42]

But you are hosting my domain!!

[wackyblackie]

If you have a subdomain from InfinityFree, that is true. But you do not, you have a custom domain registered elsewhere that’s hosted here at InfinityFree. Registrars and Hosting providers are different things. If you follow my guidance above, you will have that domain ready to host a website somewhere else.

How to delete a hosting account

If you’ve moved your website to another hosting provider, or simply don’t need a particular website anymore, you may wish to delete a hosting account on InfinityFree. However, due to legal reasons, InfinityFree is not allowed to delete your account right away. But you can set up your account so that it will be deleted as soon as possible. Under no circumstances can we delete your hosting earlier on request. Please do not submit any support request through email, on our forums or in any other w…

[Admin]

@athome42

But you are hosting my domain!!

So don’t host the domain with us!

We don’t control your domain registration. We cannot “release” your domain or provide you with an EPP code, because we don’t have that control. Only you can do that.

You can also change the nameservers of your domain name to point them to another hosting provider. That’s the way to stop hosting your domain with us.