MySQL Databases Missing / SQL 2002 Connection Refused

We are currently experiencing capacity issues with our database servers. iFastNet is currently working hard to fix this and add capacity where it’s needed, but this may result in some server interuptions.

Some of the issues you may see are:

  • SQL [2002] - Connection refused error.
  • Error establishing a database connection
  • Databases being missing in the control panel.

This is caused by the database servers being temporarily unreachable. Your database contents are completely safe, and will be accessible again when the server comes back online.


We are aware of the issue and are doing our best to get this resolved as soon as possible.

I completely understand that this may cause confusion and you will have additional questions. I am happy to provide any information I have to help you.

However, to keep the contents of this topic clean, clear and concise, I ask that you carefully read the Outage Communication Rules before posting.

In a nutshell:

  • Please keep the posts about the outage in this topic, and all posts not about this outage outside of this topic.
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  • Please carefully check the known symptoms and affected components.
    • If you are on the affected components, you are almost certainly affected by the outage. If so, please refrain from simply stating you are affected, it does not help get your service back up faster.
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    • If you do not experience all listed issues and are not on the components that are known to be affected, the issue you are experiencing is most likely not related to this outage. If so, please create a new topic in the Hosting Support category and describe the issue there.
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Posts that do not follow these rules may be deleted without warning. This is to help ensure that all the relevant information is easily available to everyone reading this topic.

7 Likes

for me this is mostly on mobile

This is not a device issue, but a server issue. You won’t be having this error on one device but not on another, unless the databases are constantly changing state.

7 Likes

Can I know when the servers will be avaliable ?

The outage is over.

No, service still seams to be spotty.

1 Like

I don’t know exactly which servers are affected and when they are affected. It’s a capacity issue, so there isn’t a clear step by step process to fix this within a certain time frame.

Do you still have any problems with database connectivity? If so, can you provide all the relevant details so I can check?

2 Likes

Error Message

Failed to connect MySQL: PDOException: SQLSTATE[HY000] [2002] No route to host in /home/vol12_1/epizy.com/epiz_xxxxxxxx/htdocs/connection.php:11 Stack trace: #0 /home/vol12_1/epizy.com/epiz_xxxxxxxx/htdocs/connection.php(11): PDO->__construct('mysql:host=sqlxxx', 'epiz_xxxxxxxx', 'xxxxxxxxx') #1 /home/vol12_1/epizy.com/epiz_xxxxxxxx/htdocs/connection.php(20): connection() #2 /home/vol12_1/epizy.com/epiz_xxxxxxxx/htdocs/public/index.php(21): require_once('/home/vol12_1/e...') #3 {main}

Other Information

When me visit my webpage, the error is show (you can see it int the top).
And when I’m open the Control Panel, i see this message :

Questions

  • When will mysql be online and working again? (In Control Panel it say few hours or less)
  • Why mysql is offline and database connection errors?

Sorry if my language is bad, I’m from Asian.

An ETA is unknown at this time. Migrations could take anywhere from a few hours (Most likely) to a few days depending on other factors.

Because, as the message says, upgrades are underway.

3 Likes

Thanks. :pray:

Now, database is online and can be accessed. Thanks for any helping! :grinning_face_with_smiling_eyes:

1 Like

I am now getting an an error established in database connection with this message

@Jaz_Sanchez, can you please share your domain name? If it is the one you asked for help with before, I get a different error message. Please see the below article, or let me know the correct domain name.
Thanks

2 Likes

4 posts were split to a new topic: WordPress Error

Note the outage isn’t over.

This post was flagged by the community and is temporarily hidden.

This post was flagged by the community and is temporarily hidden.

image
My database is not working

The database servers are still having issues at this time.

That looks like to different error message than those associated with this outage, so if you would like more assistance, please create a new topic.

Thanks!