Independent review sites are often the best available source for getting information about the quality of a service. And many people do pay attention to them.
Sure, they may not be 100% accurate (review manipulation is a thing), but what other way do you have to quickly evaluate the quality of a company? The production information on their website? The testimonials they have on there?
Sadly, TrustPilot does not let you edit or delete reviews as far as I can tell. If they did, this cry for reviews might not have been necessary.
But there were a few 1 star reviews on there from people who had a really, really bad experience, which was primarily the result of a communication issues (like invalid expectations of the service or unwillingness to work with staff to resolve an issue).
Seeing how the general opinion of people is generally positive, I thought it would be a good idea to ask for reviews on here, and get reviews from a more representative sample of people, rather than just the very angry people who are looking to vent their anger.
I can’t stop you. But if you do encounter any issues with the service, please do try to get it resolved first. If it’s a true, honest review feel free to share it.
But if this is the kind of “honest review”, which is just a rant about one issue, please do give me the chance to try to fix, or at least explain, it.
Would an untrustworthy service say they were untrustworthy?