Roundcube issue

Whenever I try to login it says it can’t connect to the storage server.

How long does the issue last? Minutes? Hours? Days? Weeks?

I installed roundcube about 24 hours ago and it’s still saying the same error.

Wait a second: you “installed” RoundCube? As in, you’re not using our RoundCube server?

If so, then it’s obvious why it doesn’t work: you can only use our webmail client to access your email