"Search refused" issue on epizy.com nameservers

[DanielRios]

DanielRios

Hey guys,

I have a problem with my domain and infinity-free’s nameservers.

The nameservers won’t connect to my domain that I bought from a Brazilian provider.

When I want to change the nameservers of the domain to “Custom DNS” and change the nameservers to infinity-free “ns1.epizy.com” an error message appears stating:
“Search refused”

So the question is:
Is it a problem with infinity free’s nameservers? Is the “. com . br” domain the problem? Or the provider?

Because I already contacted the support of my provider and they helped me until the moment this error occurred, then they informed that now it only depended on the provider with the name servers in question.

How do I proceed?

I’ve been trying to solve this problem for days, I need an urgent answer.

[KangJL]

@DanielRios

The nameservers won’t connect to my domain that I bought from a Brazilian provider.

You are likely limited by this

Unable to set nameservers: DNS query refused

Before you can add a domain name to your account, you need to point it to the InfinityFree nameservers first. However, some domain providers show an error like this when trying to change the nameservers: DNS Query Refused If that happens, your registrar will tell you that the nameservers must be configured first. What causes this issue Before you can add your domain to your InfinityFree account, you need to verify you can control the domain. The usual way to do so right now is by setting th…

@DanielRios

Is the “. com . br” domain the problem? Or the provider?

I think is both domain and registrar issue

[DanielRios]

Thanks for the answer, friend, but I believe it’s not a problem with the provider, because I already removed the ownership from that company where I bought my domain. That’s why I can already control it, but even so, when I try to place the infinity free nameserver, I get a message saying that it is not possible to find it.

[wackyblackie]

Yes, it is a problem with the Registry. The way they have it set up prevents you from hosting a .com.br domain here

[DanielRios]

And how do I resolve this?

[wackyblackie]

You’ll have to buy a new domain name, one that doesn’t end in the following:

@Admin

• .com.br
• .de
• .dk
• .hu
• .it

[DanielRios]

unfortunately.

But since I can’t use the .com.br it is so safe, in addition to containing the . com also has various guarantees and certificates offered by the provider.

But anyway, thanks a lot brother!