Showing directory insteat of site

[user2525]

hey done with these steps now i got https but still cant see the site

[user2525]

done with these steps n get https but still cant see site

[Greenreader9]

Unfortunately, you may now be affected by this. It does look like HTTPS is working on your site, but we will know for certain once the issue below is resolved.

Sites on Hosting Volume vol1_2 down: 404 error and FTP/file manager down

IMPORTANT: Please read the Outage Communication Rules before posting! Since about 24 hours ago, the websites on the Hosting Volume vol1_2 are down. If your website is on this hosting volume, you will see the following issues: Your website shows the error: “404! We couldn’t find that page.” FTP connection shows: “421 Home directory not available - aborting” The file manager doesn’t log you in. You can view your Hosting Volume in the client area. At this time, it’s unclear what is going on.…

[user2525]

[Greenreader9]

Yep, that is one of the known things of the above issue. Can you see if you are on Volume #2? It should say it in the client area on the left-hand side.
Thanks.

[user2525]

client area showing this---- vol1_2

[NuvieNougat]

Your storage volume is currently down. As of now the issue is unknown

Sites on Hosting Volume vol1_2 down: 404 error and FTP/file manager down

IMPORTANT: Please read the Outage Communication Rules before posting! Since about 24 hours ago, the websites on the Hosting Volume vol1_2 are down. If your website is on this hosting volume, you will see the following issues: Your website shows the error: “404! We couldn’t find that page.” FTP connection shows: “421 Home directory not available - aborting” The file manager doesn’t log you in. You can view your Hosting Volume in the client area. At this time, it’s unclear what is going on.…

This is the admins message

[user2525]

wht should i do now?? any suggestions?

[NuvieNougat]

You have two options

1. Wait till the issue is resolved
2. If you have a backup of the files inside the home directory, any database files you have… You can create a new hosting account and restore those data there. [DO NOTE: HAVING MORE THAT 3 HOSTING ACCOUNT IS A VIOLATION OF TOS. DELETE ONE IN THAT CASE]. If you dont have a backup if the sql data then i guess its fine cause you still can do that. CPanel is online. But do make sure you have all the files

[NuvieNougat]

Website IPs 185.27.134.116 and 185.27.134.98 are down

To Move Your Domain To A Different Account Download and export your database (If you don’t already have it in a backup) by entering the control pannel, selecting PHPMyAdmin, the database, and “export” at the top. If you have multiple databases, you may have to do this multiple times. Remove the domain. Go to the “Addon Domains” section of the control panel and remove the domain. Don’t forget this step! Create a new account (ONLY if you have less than three accounts. Note that the TOS pr…

This will help you if you are choosing option 2

[user2525]

i think i should wait! but wht u think why this happend? i only download the wp encryption plugin n site strt shwng error and ya i chnged the nameserver also

[Greenreader9]

If you have a WP site it may be easier to wait and see how long it will take to fix it. Hopefully it will be fast, but who knows. If your site is custom coded, I would move it to a new account.
Thanks

[NuvieNougat]

Well its a server side issue for sure. But neither does the admin nor do I have the necessary details right now to explain why this happened. Admin is in contact with the iFastNet team to see the issue.

[user2525]

yes , its wordpress site

[Greenreader9]

I would wait to see if it is a quick resolution. If you have a full backup you can migrate if you want.

[user2525]

oh oky i will wait and thank you so much guys for helping

[user2525]

no i dnt hv backup ;(

[Greenreader9]

In that case you have no choice but to wait. You might want to take a manual backup (not a plugin backup) after every major upgrade in the future.
Thanks.

[user2525]

yes m regretting now i hope this isssue will get resolve soon