Site wont let me download my htdoc

My website URL is:
employee-alaskadogcare.epizy.com

What I’m seeing is:

just says error everytime i go to download
I’m using this software:

everytime i try to ftp it says server down
Additional information:

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Can you please share the complete FileZilla (or whatever software you’re using) error log for the FTP connection, so that we can help you better? Also, if you’re downloading the htdocs folder via the Online File Manager, if that folder is big, it can’t be processed perfectly, and so you have to use a FTP client like FileZilla to download that folder.

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If you’re not sure how to get full logs from FileZilla, please see this article:

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