Multiple Hosting Volumes are down
It appears that multiple hosting volumes are currently down. The issue started on July 1 around 23:30 UTC. Websites on these hosting volumes return Connection Timed Out errors and FTP/file manager access is unavailable as well.
Which components are affected by this issue
Around 10% of all websites are currently down. Please check the symptoms to see if you are affected. A full list may be added here later.
What issues may you see
Since the hosting volumes are down, you’ll see a wide range of issues related to files. We have described them here:
Right now, both FTP and websites are returning timeout errors.
When will this issue be resolved
We are doing our best to get these issues resolved as soon as possible. Unfortunately, we don’t have enough details to tell how soon that will be.
What can you do to fix this
At this time, there are no known workarounds.
If you urgently want to migrate your website, please note that database servers are unaffected. If you can rebuild your website without using the files (from a backup or by simply reinstalling the scripts), you can remove the domain from the affected account and setup a new account with that domain. Then reinstall the software, and possibly move the database over from the broken account.
Because the hosting volumes are down, we are also unable to make any backups. So if you really need the files, please have patience while we try to bring everything back up.
Timeline
- 1 July 23:30 UTC: Website IPs went down
- 2 July 7:00 UTC: The announcement went up.
- 2 July 12:00 UTC: The issue was resolved.
We are aware of the issue and are doing our best to get this resolved as soon as possible.
I completely understand that this may cause confusion and you will have additional questions. I am happy to provide any information I have to help you.
However, to keep the contents of this topic clean, clear and concise, I ask that you carefully read the Outage Communication Rules before posting.
In a nutshell:
- Please keep the posts about the outage in this topic, and all posts not about this outage outside of this topic.
- Please post relevant questions only that have not been answered yet. It may be compelling to ask obvious questions like “when will this be fixed”, but basic information like that will be put in this message as soon as we know it.
- Please carefully check the known symptoms and affected components.
- If you are on the affected components, you are almost certainly affected by the outage. If so, please refrain from simply stating you are affected, it does not help get your service back up faster.
- If you are not on the affected components but do experience all of the symptoms, please say so below so we can check if our list is incomplete.
- If you do not experience all listed issues and are not on the components that are known to be affected, the issue you are experiencing is most likely not related to this outage. If so, please create a new topic in the Hosting Support category and describe the issue there.
- If you say you are affected by the outage, please always include your website URL. I can’t check if you are affected by the outage if you don’t say which of your websites is affected.
Posts that do not follow these rules may be deleted without warning. This is to help ensure that all the relevant information is easily available to everyone reading this topic.
