SSL not working on chrome mobile

[Darlene]

Raven Health EHR | Cloud-based EHR, Hospital Management, Practice Management

My site is working great over SSL in my desktops (chrome) I have a green lock near the address bar saying “Identity verified”

But using a mobile browser ChromeI see the following message - “The identity of this website has not been verified” and the lock (in chrome near the address bar) has a red x mark on it Any idea why it happens?

[Greenreader9]

Word ok on my iPhone. Try clinking the link you provided (Dont just type it on), and let me know if it works.

[Darlene]

try on chrome mobile please

[Darlene]

when you in chrome mobile incognito it works well but not in the normal browser mode

[Greenreader9]

I don’t see an error in…

Chrome
Chrome Incognito
Safari
Safari Incognito
Brave
Brave Incognito

Yes, this is all on a Apple iPhone.

[Darlene]

I’ll keep on the look and share a screenshot when it happens again

[Darlene]

It just happened again please, I’ve added a screenshot.
I read it has something to do with the SSL chain. you can check my site from the given link SSL Server Test (Powered by Qualys SSL Labs)

[Greenreader9]

What SSL provider are you using?
And charge your battery

[Darlene]

I’m using the free one from let’s encrypt

[KangJL]

Did you do this?

How to force all traffic to HTTPS

After you’ve enabled SSL for your website, you’ll probably want to redirect all traffic on your website to the https version of your site. There are multiple ways to do that. Let’s compare some commonly used ways. Using script configuration Some scripts (including Wordpress) have a setting which allows you to set your website URL. By changing this URL from http://example.com to https://example.com, the script will probably redirect visitors to the https version of your site. Even if your script…

[Darlene]

Yes I’ve done that configuration by the .htacess file.
Everything used to work well until recently when we’re having these issues on chrome app on Android.

[Admin]

There is an article about that error from SSL Labs:

Warning: "The certificate is not trusted in all web browsers"

If you have installed an SSL certificate on InfinityFree, you may want to use an SSL Checker tool to verify your SSL certificate was installed correctly. However, when doing so, you see an error like this: The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain certificate to link it to a trusted root certificate. Learn more about this error. The fastest way to fix this problem is to contact your SSL provider. What does this warning mean for your sit…

“Most” browsers work fine without the CA certificates, but it appears that your phone is the exception.

[Darlene]

@Admin well I use to believe it was my phone but 2 other colleagues also complained the same. I think it’s best we make arrangements to upgrade to premium hosting to avoid these headaches.

[Greenreader9]

Or you can try using Cloudflare. Google Chrome on Android must be the only one that does not like it.

A Full Guide To Cloudflare

Hello, I will show you how to easily set up Cloudflare, Edit Records, and Troubleshoot with images! PLEASE READ BEFORE STARTING!!! Cloudflare cannot be used on free subdomains from InfinityFree. You can use Cloudflare on Custom Domains (yoursite.com) and with Custom Sub-Domains (subdomain.yoursite.com). A video tutorial can be found at the end of this guide, should you get stuck. You must connect your domain to your InfinityFree account first. Read more here. Set-Up Cloudflare Go to Dash…

[Darlene]

Thank you @Greenreader9 I’ll read it and try my hands on this.

[Darlene]

I’m done with this configuration and now my SSL cert is being issued by Cloudflare hopefully I don’t face that problem again. hahaha, Thank you again @Greenreader9