To fix this sooner, we would have to migrate a large number of accounts to different servers. However, this migration itself would put a lot of stress on the infrastructure and make things worse for everyone right now. This would also result in the migrated accounts getting new IP addresses, which may cause some downtime due to DNS caching, or even require action from the website owner to bring the website back up if they are using their own nameservers.
Besides, since this issue primarily affects new accounts, many websites will be new and don’t have a lot of content worth migrating in the first place. If you just installed a script and don’t have any content in it, you could just get a new account, move your domain to it and reinstall the software.
Again, as I wrote in the post, you don’t have to wait for the issue to solve itself. You can move your site to a different server if you want to.
Also, for load to normalize we don’t necessarily need people to leave, just not allocating any new accounts will help too. Many accounts generate the most load in the first few days. These are the times when people set up their website, install scripts and plugins, import data, and so on. Once the site is set up, load is reduced a lot. So by simply not putting any new accounts on the server for a while, load will go down as well.
Like I wrote: as soon as possible. And because relying on churn is the most sensible course of action, this can take 1-2 weeks.
Because churn is not a process we have strict control over, I cannot provide a more precise estimation than this.
Hi, I am in one of the mentioned servers so I think I am affected by the outage.
On the other hand Google is constantly informing me that my robot.txt can’t be reached and I guess the outage can be the reason.
My url is https:/www.terapiapsicologicaonline.com
Thank kou.
In fact, I may not wait and migrate my site to a new hosting account as stated above.
I did so, migrated it to a new account. I hope Google can index it now.
Hello. I have a website in the affected IP range that has now been out of action for over a week, I understand that there has been stability issues, but the issues seem just as bad and have not got any better.
Could you please provide an update on when this is likely to return to a normal service? I also wonder if you have any “how to” information on transferring my wordpress site (together with ssl certificates) to a new account please?
Thank you. I have migrated my site to a local installation successful;y but was just a little worried about de-registering the domain - I thought I may be able to “transfer” it somehow. Thanks, I shall see how I get on
As long as the domain is using our nameservers, you can just remove it from your old account and add it
to your new account right away. There is no “transfer” button (and we’re not going to add it because I know everyone would assume that the website would be transferred too, which just isn’t feasible), but doing it by hand is almost as fast.
So the estimate for the issue to be resolved was “a week or two” as of 18 days ago, and I’m still getting errors. Can we get an update? Is it actually improving at all?
Well, since no update has been posted, we can infer that this issue is still ongoing. As for “is it improving”, I personally don’t know nor am I sure if Admin does. You can monitor this topic for updates, or if you want to transfer to a new account, you can do that too.
This issue is getting worse not better. At this time it is essentially unusable as a hosting platform.
Would prefer not to have to move to another hosting platform but might have no choice if this isn’t resolved asap.
Can we please have an update on when this will be resolved.
These problems don’t just sort themselves out and asking your users to migrate to a new account to fix the issue is negligent.
What is being done to resolve this?
We don’t know when this will be resolved, as it will only be fixed once enough people move their accounts over to stables servers.
I mean we can’t just add more storage and resources to a server that is currently in-use without making the problem worse, can we? And this is free hosting, so even if we could do that, who is going to pay for the better hardware?
Can you explain why? If we move users sites over manually, everyone who is using an external DNS provider will have a comply broken and unusable site. We are not going to do something that will create as many problems as it solves.
There is nothing that we can do to solve this, only the users on the affected servers can help solve it by moving there sites to unaffected servers.
Majority of websites can by transferred to a new server in just a few hours, and that is certainly faster then waiting around for others to do it first.
That is a shocking response.
If it’s part of your business model to offer free hosting, if that involves incurring additional costs to deliver a stable service then you should have the capacity to do so. You absolutely should be able to add more storage to any of your servers if required.
Again, negligent in offering this service and then not being able to manage and support it reliably.
This dismissive response only supports that.
It has not been made clear that the “only” solution was for users to move to a new account.
And expecting all your effected users to spend the “hours” doing so is again negligent.
Even if I wanted to migrate to a new account, currently FTP connections to the server are failing so I can’t even take a backup. So your only solution isn’t even an option right now.
Interesting that your pinned post underneath this one is asking people to submit a trustpilot review.
Happy to fulfil that request.
Then please take this as a lesson to always have a backup. Even if you are on paid hosting, hardware fails, and things happen. If you don’t have a backup, you really don’t own your own files, you are just using them.
And also note that adding and changing hardware on a production server is not an easy task. After buying the hardware and waiting for it to arrive, installing it often results in downtime, ranging anywhere from a few hours to a few weeks. So we really don’t want that either.
Please note that this is a community forum, and none of us are getting paid to be here, we certainly do not want to help people that are rude to us.
You are correct, the servers listed in this topic are down, but it is quite unfair to say our servers are not reliable, as the number of servers that are having issues are only a small percentage, very few customers are actually affected.
As for when they will come back, your guess is as good as mine.
thought it would be nice to post here to all regarding current situation.
185.27.134.33, 185.27.134.34 ip’s will be gradually coming online and far faster than previously due to a new SSD cluster being brought online, that these IP’s use, unfortunately data does need to be migrated, so till fully migrated some sites will be offline.
185.27.134.55 and 185.27.134.57 are on the old disk cluster that is operating in a sub optimal manner, we will once 185.27.134.33, 185.27.134.34 have completed do the same. Sorry for the issues, its unfortunately hard to plan / expect everything in advance, however it is being worked on !
Yes. If iFastNet says that your account is down because the data is being migrated, that means your account is down because it’s being migrated.
Yes. Again, if we say migration is the reason, then migration is the reason.
The data is being migrated to the new storage cluster. The IP addresses have already been brought online on the new cluster, but the migration of data from the old cluster is still in progress. As data is being migrated, more and more websites will come online automatically.
